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Hi, this is a very common problem when you leave the printer without use for many months . To fix that, you have to take your printer to a custom Technical Service and ask for a simple head cleaning. It'll be a cheap work.
If you want to do it for yourself, get some Isoprophilic Alcohol (also, you can get Deionized Water) and follow the next steps: 1- With a syringe (one for color), remove all the ink of your cartridges. 2- Put that ink on different recipients and save it for later.3- With a new syringe, put the isoprophilic alcohol in the cartridges.4- Leave the cartridges all night.5- Put the cartridges back on the printer and turn it on.6- "Print" as many pages you can. This'll make the isoprophilic alcohol pass through the printer's head and make it "believe" is printing normally.7- When you're done, remove the isoprophilic alcohol of the cartridges and put the ink back on the cartridges.8- Put the cartridges back on the printer and start printing. This prints will be desaturated or blank.9- Keep doing it until the printer is working correctly. This is what they're gonna do at the technical service. You choose what to do. Hope to help you. Steelmith
This is your problem.
Open and close
The cartridges are not engaged,
poor primary transfer bias contacts,
defective high-voltage supply, or
control signal errors.
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge
1. Open and close the front door to fully
engage the cartridges.
2. Reseat the print cartridges.
3. Check the printer primary transfer bias
contacts to the transfer unit. Clean if
dirty. If the contracts cannot be
cleaned or they are damaged, replace
the transfer unit.
4. Replace the high-voltage power supply
5. Replace the DC controller PCB.
Hope this helps
Hi, sounds like a faulty ink cartridge, we get this now and again with selling compatible ink cartridges i suggest taking it back to the shop for a replacement wont be the printer as long as its fitted correctly with label removed..