Question about Computers & Internet

7 Answers

Notebook CD / DVD drive not working; will not read CD/DVD. When I called Toshiba for a service they said it would most likely be a software issue... is there software I can download to solve this problem?

Posted by on

  • jihooper Mar 11, 2009

    Matshita DVD-RAM UJ-850S ATA Device, will not launch CD/DVD's. Toshiba advised possible software issue. Is there a site I can download the software from?

  • jihooper Mar 11, 2009

    Toshiba Satelitte M100, PSMAAA-026007.
    DVD has worked previously, first stopped playing music cd's and now data cd's.
    Thanks

×

7 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 150 Answers

You should try reinstalling the driver for the drive. Go to toshiba.com and look up their drivers for your specific laptop, find the CD/DVD drive and download the latest drivers and install them. Then restart the computer and see if that solves the problem you are experiencing.
Please rate, thanks!

Posted on Mar 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 13,433 Answers

Hi

I would have to look at this over remote support.

But from what you have told us. Most likely either dirty lens or a software issue. if you insert a cd int othe drive and open my computer, then open the cd drive does it read the cd?

Also when you turn the computer on, if you have a bootable cd for example windows installation disc try inserting that and then try starting up from cd rom. (you may need to enter boot menu when you turn the computer on it should say at some part of the screen to press this button to get into boot menu then select cd rom)

If you are able to start up from a cd rom into windows setup for example then the drive is working and this is a software issue in windows.

let me know how that goes.

Posted on Mar 11, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 300 Answers

You can download the software from the internet.just check out whats the model number and company name of your cd/dvd drive and google it in internet.you will get the software to download .click the link and download that software and install it.if its due to software your cd/dvd drive will work.but in many cases the cd/dvd drive it self is faulty if that is is the case just check out your cd/dvd drive in any other system and confirm it .and also check out any other cd/dvd drive in your machine if it is working that means your cd/dvd drive was faulty.

Posted on Mar 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,487 Answers

If you're saying that the CD driver will not read any disc at all but still detected by your computer system, the problem here can be with the lens of the CD drive, you can try first to run a lens cleaner to clean the lens of your CD drive...

Posted on Mar 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Try to update the drivers.

If that would not solve the issue, use a CD cleaner/ Soft cloth to clean the lense.

try to change the lense.

Unless give it back to company.

thanks.

Posted on Mar 11, 2009

  • taran_2005
    taran_2005 Mar 11, 2009

    If you honestly ask me, there is not much to troubleshoot. If you open notebook., you would find that the cd player is made up of nothing more than a lense, a plate connected in means with various bolts.



    So, we can only troubleshoot lense, if without replacement we can make them usuable....If not replace lense.



    take care.

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 164 Answers

Hi;

What is the Notebook make and model and i will try finding you the software.

Also, has the DVD drive ever worked?

Posted on Mar 11, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 320 Answers

First check out by disconnecting the cd/dvd wire and reconnecting it again.other wise its software.many a times its due to connection.

Posted on Mar 11, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Bought a new network hard drive 1tb iomega. Operating system requirements is XP. Saleman said it would update on line & work with windows 7. doesnot happen for me . Is it compatible or not? CD will not...


The drive will not update itself automatically. You will have to download the firmware update and update it yourself. You may also want to get the latest Manager software that is Windows 7 compatible.

Firmware Version 2.064: https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=21149
Iomega Home Storage Manager (Windows) https://iomega-na-en.custhelp.com/cgi-bin/iomega_na_en.cfg/php/enduser/std_adp.php?p_faqid=21688
The blue indicator light is the Drive Capacity LED - Displays drive capacity information without logging into the administration tool.
a) Off: Drive is below 70% full. b) Flashing blue: Device busy. Drive Starting up or shutting down. c) Solid blue: Warning! Drive is over 70% full. d) Solid orange: Caution! Drive is over 85% full. e) Flashing orange: Critical! Drive is over 95% full. f) Alternating Blue/yellow: DHCP Server Unavailable. Your Home Media Network Hard Drive was not able to get an IP address. Check the network connections and router settings.
The white indicator light is the Status/Activity LED - Indicates the Home Media Drive's power and drive activity status.
a) Solid white: Drive powered up and ready. b) Flashing white: Drive in use, transferring data (reading / writing). c) Solid red: Drive not ready/Drive Failure. d) Alternating white/red: Boot device not found.

Dec 06, 2010 | Iomega 1TB Home Media Network Hard Drive...

1 Answer

Rechargeable battery issue


this is not a standard drop in pull out battery it is quite different. Battery shop specialists or even a shaver specialist will be able to help with this. Also people who repack batteries can do this for you. Check the business phone book for one near you.

please rate our help to keep the free service online

Aug 28, 2009 | Excel Meridian Data Datashare CD/DVD...

1 Answer

WD My Book 1TB Ethernet seems to hang my USB ports on my notebook


Update your firmware, i had the same problem, i updated the firmware and everything works fine now.

Jul 04, 2009 | Western Digital Computers & Internet

1 Answer

Freecom external hard drive classic 2.5


Have a look here>

http://www.freecom.com/ecDrivers.asp

I can't see any Mac drivers for the drive...

I found this page>

http://freecom-usb-osx.sourceforge.net/

You might be able to get some help here...

Jan 03, 2009 | Freecom (24358) 160 GB Network Hard Drive

1 Answer

HP Media Vault - Power on / fan on / front panel indicators off


I read a bunch of material found on the web. Primarily this led me to believe that the Lynix flash OS has some issues (to say the least). After carefully testing out the mom board voltages I decided that there was probably a software boot issue.

I read this at k0lee.com/mediavault/
"The MV1 has a hard reset which severs the tie to the startup.sh script that calls any of the installed software." The material on this site also indicated that the stored files would not be affected by a hard reset. So what the heck... nothing to lose. I unplugged the power, pressed the reset button and then applied power. Held the reset button for > 5 seconds. Held my breath for 30 seconds and the disk light started to flash on the front indicator panel. After a minute or two of that, the OK light came on. I pressed the power button on the front panel and the it responded. Another miracle? Hmmm. The MV shut down. I connected to the LAN and powered back on. Every thing worked fine.

I guess... there was a space issue / startup parameter corruption / enemy electron in the mix that was passed over with the hard reset at start up. Since there is on access to the OS boot process, (or source code) this is pure speculation. Although, it is reasonable speculation. Chao!

Nov 29, 2008 | HP StorageWorks Media Vault Pro mv2040...

2 Answers

Micro sd 4gb micro card.


PNY sayes you need a drive installed from their site. The problem is you can't get to this driver through their site, so I have emailed them at this time to fix the link.

Try them in a couple weeks maybe they will have fixed it by then.

GW

Aug 18, 2008 | Computers & Internet

1 Answer

Toshiba Magnia SG20


do you have an admin icon on your desktop?
if not type in the ip addx 192.168.1.1 and see if you go to the admin.
on network connections , right click on my network places, click map network drive,
select a drive letter and then browse for the two folders on the "myserver" select one of them and click apply or ok. the drive will show up in mycopmuter do the same for the other folders
as far as the log in is concerned it is best to set a level 3 user name and pw on the server then do the same user name and pw for a new windows login user.

Nov 20, 2007 | Computers & Internet

1 Answer

Driver and software


preciso do drive da controladora

Oct 09, 2007 | Procom CD Tower Ethernet CDT 7-E2...

1 Answer

Printer troubles: connecting via USB to Maxtor NAS


ensure that your notebook has all the updated drivers, if remote device is working and your notebook is not able to detect it. then there might be following issue. * your cable is faulty * necessary driver has not been installed on your notebook work around: check above options and try thanks arun

May 06, 2007 | Maxtor Shared Storage Plus (H24P200)...

1 Answer

Downloaded software will not function


Are you sure the device you're trying to use is not a microwave oven?

Feb 17, 2007 | Toshiba (225EXTR5)

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

54 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

98768 Answers

David Payne
David Payne

Level 3 Expert

14065 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...