Question about Intel DG31PR Motherboard
I have 60 of the Intel DG31PR motherboards that I got back in November for an upgrade. I have had a lot of problems with these computers losing their network cards in the OS. I am running Windows XP SP3 and all current Windows updates installed. The computers will boot up fine with no errors and then I get phone calls saying that people cannot get out to the internet or to our document server. I have to go shut the computer off and then unplug the power cord from the back of the computer. Most of the time the network card will just reappear after I do that. Sometimes it takes more than one try. I downloaded the newest driver off Intel's site and that has not made any difference. All 60 of the computers have identical hardware. Has anyone else had this problem?
We have many boards in the field and have seen this issue 3 times in the last several weeks. The solution we have developed is to disable the NIC in the BIOS the boot into Windows. Shutdown again and boot back into the BIOS and reenable NIC (All this is just to get the NIC to appear again in Device Manager). Also, we are pulling the power cord before starting the computer again.
Once we have done that and have the NIC visible in Device Manager we are rolling back the driver to the one dated 8/6/2008 with version number 5.702.806.2008
Posted on Mar 18, 2009
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