Question about Arris Touchstone 450a (CM450) Modem

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Cannot make a wireless connectiio work with Comcast internet

Have a lynksys modem Cannot connect for wireless connection with Comcast service

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- Once you already configured the settings on your router, and 2nd step that you do now is to power cycle the modem and the router completely for about a minute.
Note:
- You must also remove the battery back up of your cable modem in order to refresh the settings on it.
- After the power cycling procedure, turn On 1st the modem and make sure all the link lights on your modem are completely stable before you turn On the router.

Posted on Mar 10, 2009

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Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

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