Question about GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator

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Freezer stays frozen , refrigerator will not get cold

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Replace the defrost heater and defrost thermostat in the freezer.
GE is known for these parts to go bad.

Posted on Mar 10, 2009

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Posted on Jan 02, 2017

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Msd3756aew fridge won't stay warm, freezer cold but not keeping frozen. Cioils not frozen, fan working


the ptc overload/relay on the compressor is bad and not starting the compressor,remove back cover unplug the ptc off the compressor and replace it with a new exact replacement part

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had similar problem few yrs back it may be gas or if its a frost free one check for and damage on inside walls of freezer as this reduces ability to stay at right temp

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We bought our frig exactly 6 years ago (to the date!) and suddenly the frig part is cool, but not cold, while the freezer section stay cold and ice is frozen.


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Put your unit on a 24 hr defrost the freezer coil is frozen and blocked with ice the fan cannot draw any chill from the freezer section.

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Does the single temperature control guage affect both,freezer and


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Freezer not freezing


Check to see if the fan motor in the freezer is running. Most likely it is not circulating the cold air Also make sure the defrost drain line is clear and has drained out. A frozen sheet of ice will restrict airflow also

barneyluc.

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1 Answer

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Hi Jody,
The only thing you give me that would allow me to solve this issue, is based on the fact that the freezer is getting warmer, and fresh food section is staying cold. So, knowing nothing more than that, I must sadly say that you need a new refrigerator to solve this issue 100%, as it sounds like you have a failing compressor, or a slow leak in the sealed system. Both scenarios are terminal.
Thank you for contacting me at Fixya.com
Dave E. (Illeagle)

Jun 12, 2008 | Freezers

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