Question about HTC Touch Pro Smartphone

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We are having difficulty with the PRO and Diamond. We have purchased 13 Pro's and 3 Diamonds...all have a problem with email in that many times in the day it will not sync and we must manually select send/receive. Many have had problems with the phone freezing with no applications running, and others have experienced their phone simply shutting down and can only get it activated by pulling out the battery. Also when I added my email address to this link it told me it was invalid, which it is not....please respond back to paulab@progressive-solutions.com

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Email sync: make sure each account is set to send and receive automatically every xx minutes. I think the default is four hours?
Phone freezing: are you using WiFi or your cell data network? I've found if you're using WiFi and have a weak connection, the phone will spend a lot of time trying to re-connect.
Resetting the phone: pulling the battery is a bummer-- have you tried using the reset button on the bottom of the phone (to the right of the power connector)?

Posted on Aug 10, 2009

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