Question about Epson Stylus C42UX InkJet Printer
The printer won't respond. The color ink is low, but the cartridge area will not move into place so it can be changed. I have tried turning it on and off, turning the computer on and off, as well as unplugging the printer and replugging it into the power source.
If both lights are flashing, it usually means the Waste Ink Pads in your printer are saturated with ink and the waste ink "protection" counter has exceeded its limit. You can restore your printer to a working condition immediately by using the SSC utility - download from:
Install it, and double click the ssc printer icon in the bottom left corner (System Tray). Choose Configuration and set your printer type (C4x), then close the ssc window. Now right click the ssc icon in the system tray and choose Protection Counter. You should see that the current count is above the limit; then choose reset to set it to zero. You will need to fib about having changed the waste ink pads! This will stop the lights flashing and restore normal operation.
However, remember that eventually ink will overflow from the waste ink area and make a dreadful mess, so you must change the waste ink pads before this happens. This requires the disassembly of the printer.
If you decide to have a go at replacing the ink pads yourself, report back and I will provide further help. It is a pretty simple job once someone explains how to get the case apart!
Posted on Mar 10, 2009
I did as gwbm suggested......it hasnt worked :( I just found a different source online for DR Tool and that's just now sorted it. after Ive done tea I'll attempt to wash the pads myself :) I'm really chuffed to have my printer back :))))
Posted on May 06, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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