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The copy of the disk could be corrupted in some way. If possible, try a new copy of the game. If it is new, there should be a warranty that will pay for a new one. If it is used, the warranty may have expired.
Even if the game isn't scratched, you should try holding it under a light to see if there are any fingerprints or smudges on the disc. You can try cleaning the disc with a lint-free cloth if you've got one, though I've never had trouble with a cotton t-shirt. Wipe from the center of the disc straight towards the outer edge. Do this for the entire disc and try it again.
If that doesn't work, please update this issue with the error message you're seeing if any. Does the disc show up in the PS2 browser? Do you get a disc read error? Does the screen just go black when you try to play the game?
From experience i would say you have bought a wonderful game! Well if you have been playing it for a while you might have gotten a scratch on it. A little trick that i learned was to lush it in the toilet. This may not seem like its going to work but i have done this maybe 7 times and every time it has worked. Another thing you could do if its brand new, is to bring it in to the store you bought it from and ask specificly for a trade in as your game isnt working properly. And any data you may have used should be saved on your play station.
Here is the procedure to reset the parental lock code:
1. Bring up a screen where the unit asks you to enter in the parental
code. You can either insert a restricted disc, or enter the DVD setup
menu and go to "parental control" under custom setup.
2. When the screen asks for the code, press and hold the SELECT button, then enter in the code "7444".
3. The level adjustment under Parental Control dictates the strictness
of the player. The lower the value, the more strict it will be. Either
increase the value to lower the restriction, or disable the lock
entirely by setting it to "off".
4. Once you have made your adjustments, be sure that the DVD tray is
empty, and press the RESET button on the front of the Playstation 2. It
is imperative the tray is clear of any DVD or game for the unit to save
That happened to me as well. I basically had to keep playing the game through without stopping.. which isn't hard. its an easy game. also, try having multiple saves. that often times works. like save in 3 slots each time you save. I also had to do this back with FF9.