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1. Take the battery out to reset/reboot.
2. Once it powers up, plug a wired headset into it.
If you can hear through the headset fine -but not thru the ear speaker, well then its the ear speaker that has gone bad. (Hardware problem.. if its less than a year old or u have cell phone insurance, call your cell company and see if they will replace that under warranty)
You could also try speakerphone and see if that works.. if the ear speaker goes out - maybe the loud speaker will still work.
You need to open up your phone and clean both the actual ear speaker and the two small pin holes on the cover with 91% or higher alcohol. If that doesn't solve the problem then need to replace your ear speaker.
Hopefully this will works for your models because it seems to work for my Blackberry Curve 8330 Smartphone.
The problem is a well known bug in the device OS.
It occurs when certain types of audio files (like music) are interrupted. The speaker is not released correctly.
work around is to just activate Voice Activated Dialing (the service
that allows you to 'tell' the phone to do something, like call
someone.) That will force the speaker free, allowing you to continue
your call. Starting up the Voice Notes Recorder will also sometimes work.
The culprit is non-BlackBerry audio file. You can help prevent the
problem from occurring by letting any audio files that you play reach
Kudos to Reed McLay at forums.crackberry.com for this solution.
HI, THIS IS VISHU HERE, IT SEEMS THAT THERE IS SOME PROBLEM IN YOUR AUDIO SOCKET.THE SOCKET WHERE WE CONNECT THE EAR PHONE , BCOZ NORMALLY WHEN WE CONNECT THE EAR PHONE ON A GOOD WORKING DEVICE IT CUTS THE AUDIO FROM MAIN SPEAKERS/MIC AND ROUTE IT TO EARPHONES , THIS FUNCTION IS PERFORMED BY METALIC CONTACTS PRESENT WITHIN THE SOCKET THE PROBLEM IS WITH THESE CONTACTS MEANS THESE CONTACTS ARE REMAINING IN CUT OFF POSITION EVEN AFTER REMOVING THE EARPHONE . TRY TO GET UR SOCKET REPLACED , HOPE IT WILL SOLVE UR PROBLEM.
I had same problem with my PPC so I tried hard reset didn't help, PCS support did hard reset and nothing, same problem so what I did is insert that headset plug in and out couple of times that fix the problem but any time I use my wired headset problem comes back. I realized that the problem was in the 2.5 jack it self, I took it to Sprint store, left it for a hour when I am back the tech guy said that they replace my phone with new one, oh well this is third phone in less then 14 mos. But anyway now it works just fine so I try to use Bluetooth headpiece much is possible. Waiting for my 2 year contract to end so I can get PPC-6800 or something better, had too many problems with this phone. I like the phone but it was freezing up on me every day and tech support didn't do s!#@!#t for me to fix it until this problem comes up, I'm kind of glad it did :-) in the way.
I had a similar issue on mine. The easy fix was to insert a headset jack and pull it out quickly. I think something got stuck that turns off the speaker after I put the headset in the jack once. If this is the problem, I think you should also see a headset icon when making calls, even though no headset is attached.