Question about Logitech QuickCam Messenger Web Camera

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Logitech Messenger Webcam using Vista - No Sound

I've installed the webcam on my new machine and the video is great.
I'm not able to set up the sound - when I do the test, no sound is registered.
Any ideas?

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  • Michael Patak May 11, 2010

    Can you give the model number of the webcam?

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Normal 0 Go to Control Panel and Click on Sounds, Click on Audio, then Click on the Microphone. Then Click on the drop down and select Camera Microphone.
Click OK and it should work.
Hope this helps. Bud

Posted on Mar 20, 2009

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My web cam is showing a black screen i dont know what to do i have windows vista


How to troubleshoot Webcams in Windows Vista?

If you are having difficulty getting the webcam to work, review the tips about using a webcam, and then follow the troubleshooting actions in this article.
Tips:
  • Do not enter standby and then wake the system immediately, before the power light turns yellow. If so, the webcam may not function correctly until the computer is restarted. To avoid this issue, allow the system to fully enter standby before waking up the system.
  • If you installed the webcam separately (it did not come with your Vista PC), make sure the webcam drivers and software are compatible with Windows Vista.
  • If you are using an external webcam, make sure you install any webcam software from the CD before you plug the webcam to your computer. Without the software, the webcam may not be recognized by your computer and this can cause error messages.
  • If the display is blank, the camera may have timed out. Turn the camera on again.
  • If the camera does not display Connected to computer, disconnect and then reconnect your camera.
  • Make sure the camera is set to Digital Camera in USB Configuration when trying to download images through some software.
  • Test your webcam in a different application to confirm if the issue is specific to that application. If the webcam functions properly in a different application, then contact the manufacturer of the video software for the latest drivers and for specific troubleshooting instructions.
  • If you have an external webcam, test it on another computer. If it functions properly on a different computer that has the same operating system, then you may need to install hardware drivers for your computer to work with the webcam.
  • If an external webcam fails to work on several computers, your webcam may be defective. Contact the webcam manufacturer for specific diagnostic information and troubleshooting instructions.
  • Your webcam may not work properly across some network firewalls. If you have trouble viewing or sending video to someone on another LAN or outside the network firewall, refer to the support information for the firewall or contact a network administrator for assistance.
  • Dial-up Internet connections often lack the data transfer capacity to handle both video and voice simultaneously. A broadband Internet connection is highly recommended for video messaging. Performance varies with dial-up connections.
  • For the best webcam experience, close all other applications and background tasks, and limit your Internet browsing or streaming to preserve bandwidth.

Step 1: Close all software before starting a new webcam session
Sometimes after you finish using the webcam in a software program, the program may not properly release the webcam for other activities in other applications, or even the same application. Sometimes you cannot use the webcam because it is being accessed by another program by default. So, if you are having a problem with your webcam, close the program you are using it in and then restart the same program or open a different program.
Step 2: Restart your PC
Sometimes, closing the software application that was using the webcam is not enough. Some webcam software cannot close the webcam for other applications to use later. When this happens, the webcam cannot be used by any other application until the computer is restarted.
Step 3: Select the webcam in your video viewing software list
Make sure USB 2.0 Camera or your Webcam is selected as the video input source in the software you are trying to use. The various software programs that can use the webcam use different terms for describing a video source and the option to select it can vary. Usually, camera, webcam, or video settings can be found in the preferences or properties pages for the software that uses the webcam.
If your PC includes a TV tuner, often the TV tuner is the default video input device. So, for example, if you are using Windows Live Messenger to have a video chat with your webcam, you need to select the your Webcam as the active input device because the TV tuner is the active video input device by default.
Example: Select webcam in Windows Live Messenger
To select the webcam as the default video input device in Windows Live Messenger:
1. Open Windows Live Messenger.
2. Click the arrow icon on the Windows Live Messenger toolbar.
3. Select Tools and then Audio and Video Setup .
4. Click Next, Next, and then Next again.
5. In the "Select a Webcam you would like to use" dropdown list, select the name that corresponds to the webcam that is installed on your PC (such as USB 2.0 Camera)
6. Click Finish.

Step 4: Download the latest drivers and updates for your webcam and your video software
Some webcams may not be recognized by some software programs unless you have the most recent drivers and updates for your webcam hardware and webcam video software. Also, if the video footage from your webcam is in a format not supported by your video software, you may need a third-party plug-in or utility to view or convert the video footage to a format supported by your webcam video software.
  • If you installed the webcam separately, go to the webcam manufacturer's website and download the latest drivers, updates, plug-ins, or conversion utilities for any webcam video software. Make sure the webcam drivers and software are compatible with Windows Vista!
  • If you are having problems getting the webcam to be recognized by video playing or editing software, go the software manufacturer web site to find and install any updates or patches.
  • Check Windows Update for any Vista-related drivers that may affect your webcam and your video software. Click the Start button, All Programs , and then Windows Update
Step 5: Make sure you have the correct Vista drivers installed
If you are having problems hearing sound or using your webcam, try the following steps.
Make sure you have installed the correct Vista drivers and not the generic sound driver in Windows. If you have installed the generic sound driver, uninstall the webcam video software and download and install this Vista sound driver, and then reinstall your webcam video software.
To update Windows Vista drivers:
  • Click the Start button, All Programs , and then click Windows Update . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click Check for updates .
  • To see if updated drivers are available, click View available updates . Windows Update will list any updated drivers that are available for devices installed in your computer.
  • If updates are available, click the driver that you want to install, and then click Install . Follow any onscreen instructions to finish installing the available drivers.
You may need to set up the sound settings in your instant messaging program or any other video webcam software you are using with your webcam. Refer to the Help information in your webcam software.

Aug 15, 2010 | Logitech Webcam

1 Answer

My logitech webcam chat has no sond!!!!!!!!!! before when i recorded videos i had sound played when i recorded, and my mic works i tried it on another program and it works.


The information in this article applies to the following 3rd party software
MSN Messenger 6.x
MSN Messenger 7.x
Window Live Messenger 8.5


The information in this article applies the following platforms
Windows 98
Windows ME
Windows 2000
Windows XP
Windows Vista
Note: The information in this article is not product specific. For details regarding camera driver and operating system support please see article 3428
Step 1: Getting Started
Before we begin setting up the sound in MSN or Windows Live Messenger, ensure the following is complete:
  • Connect your camera and verify that it is working properly
  • If using headphones, verify that your device is connected and functioning
  • If using speakers, verify that they are functioning properly
  • If using a headset, verify that both the headphone and microphone are connected and working properly.


Step 2: Executing the audio and video setup procedure within the messenger application
This procedure will allow you to assign an audio input and audio output device, as well as assigning the video device of your choice to work with the messenger application. The following example uses Windows Live Messenger 8.5 however, the same procedure can be used for earlier versions of MSN Messenger 6.x and above. MSN Messenger users please skip directly to step 4 below.
Note to Windows Live Messenger users: There are multiple ways to execute the following steps depending on being signed in vs signed out of the messenger application, and which version of Windows Live Messenger is being used. To avoid confusion, please execute the following steps while signed out. We also recommend updating to the latest version of Windows Live Messenger.
1. Sign out of your account.
2. Launch the messenger application (make sure you are not signed in to your account).
3. Locate and click the "Help" drop down button towards the top right corner and select "Show the menu bar"
16480.gif 4. Now click the "Tools" option in the menu bar and select the “Audio and Video Setup” option.

16481.gif
5. Click “Next to begin the setup process.
3172_msnad02.jpg

6. In the “Speaker Setup” window, select the output device you would like to use with the messenger application. This step is specific to speakers or headphones. If your speakers or headphones are USB devices and connected to your computer, select the device by using the drop down menu provided. If your speakers or headphones are connected to your soundcard, the device listed will be the make or model of your soundcard device.
You can also set the desired volume level and click “Play Sound” for an audio sample. Click "Next" once you are comfortable with the your selected options.
3172_msnad03.jpg


7. In the “Microphone Setup” window, select your desired input device from the drop down menu provided.
3172_msnad04.jpg This selection will be specific to a microphone connected to your computer. If your Logitech video camera has a built-in microphone, this option will be presented as “Logitech Mic” with your camera model name in parentheses as shown above.
If you have an external USB microphone or headset device connected to your computer that hosts a microphone, select the devices name or model number in the drop down menu. If your external microphone or headset is connected to your soundcard, the device listed will be the make or model of your soundcard device. Once your device is selected, adjust the microphone volume level to your preference and click next.
Note: The microphone volume level may need to be tested in order to find a comfortable volume level. As a starting point, try setting the level midway and adjust when necessary by re-executing this procedure.

8. In the “Webcam Setup” window, select the video device you would like to use with messenger application. Once selected, you should see a display sample in the window provided. You can also click the “Options” button to make camera specific adjustments. Once completed, click the “Finish” button to apply your changes.
3172_msnad05.jpg

Once you have completed this process, the messenger application should now be configured to the correct audio input (microphone), audio output (speakers or headphones), and video device (webcam) to use when engaging in an audio and or video conversation.


his article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. trnsp.gif Answer This article applies to the following cameras:
All Logitech USB Webcams
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.
  1. Launch Skype™ and click on "Tools" as shown in the figure below
    16439.jpg
    Fig 1

  2. When you click on "Tools" you will see a drop down list
    16440.jpg
    Fig 2

  3. Click on "Options" at the bottom of the drop-down list
    16441.jpg
    Fig 3

  4. A new screen appears. Click on the left side of the pane under "Video Settings"
    16442.jpg
    Fig 4

  5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
    16443.jpg
    Fig 5

  6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
    16444.jpg
    Fig 6

  7. When you click on "Tools" you will see a drop down list
    16445.jpg
    Fig 7

  8. At the very bottom of the drop down list, please click on "Options"
    16446.jpg
    Fig 8

  9. When you click on "Options" you will see a new screen
    16447.jpg
    Fig 9

  10. On this new screen click on the left side of the pane under "Audio Settings"
    16448.jpg
    Fig 10

  11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    16449.jpg
    Fig 11

  12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

Aug 11, 2008 | Logitech Quickcam Chat Webcam

1 Answer

Web cam


hey .do you want to use it with msn or yahoo messenger?ok follow the instruction.


1.go Tools->audio and video setup->and click next to set your sound card and click next again and third time clic text to set your webcam as default.at 3 step choose your camera from the list and enjoy the webcam chat.in case not solve your problem contact me we can solve the problem via chat

May 26, 2008 | Logitech QuickCam Messenger Web Camera

4 Answers

Logitech quick cam communicate stx on Vista - microphone not working


Why isn't the microphone on my camera working?
trnsp.gif Answer The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
The microphone may also be defective. To test this, try the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.

This article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. trnsp.gif Answer This article applies to the following cameras:
QuickCam Orbit AF
QuickCam Pro for Notebooks
QuickCam Pro 9000
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.
  1. Launch Skype™ and click on "Tools" as shown in the figure below
    16439.jpg
    Fig 1
  2. When you click on "Tools" you will see a drop down list
    16440.jpg
    Fig 2
  3. Click on "Options" at the bottom of the drop-down list
    16441.jpg
    Fig 3
  4. A new screen appears. Click on the left side of the pane under "Video Settings"
    16442.jpg
    Fig 4
  5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
    16443.jpg
    Fig 5
  6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
    16444.jpg
    Fig 6
  7. When you click on "Tools" you will see a drop down list
    16445.jpg
    Fig 7
  8. At the very bottom of the drop down list, please click on "Options"
    16446.jpg
    Fig 8
  9. When you click on "Options" you will see a new screen
    16447.jpg
    Fig 9
  10. On this new screen click on the left side of the pane under "Audio Settings"
    16448.jpg
    Fig 10
  11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    16449.jpg
    Fig 11
  12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

Mar 25, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Haveing trouble installing logitech quick cam onto my comuptor thats running windows vista


This problem was caused by a compatibility issue between Windows Vista and Logitech QuickCam Messenger.
Logitech QuickCam Messenger was created by Logitech, Inc..
Recommendation
—————-
To search for similar devices that are compatible with this version of Windows, visit the Windows Vista Hardware Compatibility List website online.
However, it’s not totally out of hope for owner of Logitech QuickCam Messenger who has upgraded to Windows Vista. The following hack will use Windows XP driver (a common trick to use non Vista compliant device) to install the webcam in Vista:
  1. Download QuickCam 8.4.8 with driver for WinXP.
  2. Install WinRAR if not already installed yet.
  3. Open the setup installer qc848enu.exe and unpack its contents to a folder. Alternatively, right click on qc848enu.exe and select “Extract to qc848enu\” option.
  4. Insert or plug in the Logitech QuickCam Messenger to a USB port if not already done so.
  5. An “Driver Software Installation” icon in systray (notification area) should appear, which will pop up detailed message if click. It should fail, and “Add Hardware Wizard” dialog window will appear. Choose to install the driver manually by instructing the Wizard to locate and look for the web cam driver inside the Drivers folder under the unpacked folder of the qc848enu.exe setup program. You can use browser button to select the folder.
  6. Windows Vista should grab the XP driver and install it properly.
  7. Download the latest version (10.5.1) of Vista compliant QuickCam software from Logitech to install the software on Vista.
  8. Run the setup (qc1051enu) normally. You may need to skip the detection of webcam near the end of installation process.
Voila, you can now use the Logitech webcam to capture images or use it in conjunction with video chat in IM programs such as Windows Live (MSN) Messenger, AIM Messenger, Yahoo! Messenger, Skype or run Logitech VideoCall.

i hope thist post can solve your problem


thank's


cropp

Mar 14, 2008 | Logitech Webcam

1 Answer

No audio


hey there, what you can do is update your msn messenger to the latest edition and try to re install your sound drivers. this may reslove your problem.

fixya!

Jan 29, 2008 | Logitech QuickCam 961464-0403 Webcam

1 Answer

Audio not working in Windows Live Messenger


un cheak must plug it in or unplug it from mic input and plug back in tight cheak again might be bad mic then u could get a 10 doler one plug back in mic hole use cam for video only

Jan 24, 2008 | Logitech Webcam

1 Answer

Webcam not working


Try the following: 1. Install the latest drivers, which will have support for Vista. Your drivers are probably ment for XP and below. 2. You could also try with an installation guide for sound and video. Most IM has this function, i.e. MSN Messenger.

Mar 19, 2007 | Logitech QuickCam Communicate

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