However, because you have placed your order so long ago, chances are that the seller is no longer selling on eBay or eBay won't even have the records of the sale (eBay is usually keeping records for 3 months).
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Assuming you purchased the item online from a reputable website, the site should have provision for you do so. They should have a help section on the site that will assist you in directing questions/comments to the seller. Many will not provide direct contact to the seller, but will act as intermediary. It is best that you research such sites before making purchases to ensure that a proper trail of communication is available, otherwise it is best to choose another source for your purchase.
If you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the eBay resolution process.
Prior to that contact the seller and try to make conversation and solve the issue as these things may occur when selling online. But of coarse, if you cannot work things out you have the option of opening a case by going to the resolution center. Then a few questions will be asked from you and the seller will be contacted. If the seller doesn't make things right, eBay will review the case. If you didn't receive an item you paid for, you'll usually receive a full refund plus original shipping costs.
It is most advisable that you cancel your purchase if it is still possible or you can send an email to the ebay support section explaining your problem with the seller. They should know how to go about it according to their laws. Hope this solution was helpful to you? Please comment for more
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Notify the seller about the broken items. Between you and the seller you'll need to determine if the items were broken by the shipper. If so, the seller will file a claim for the broken items. It's up to the seller whether he refunds you prior to the claim being approved. I usually refund as soon as possible. If the seller is unresponsive and/or he did not purchase shipping insurance then you'll nee to file a claim with eBay's New Buyer Assurance. Good luck
if the item is not purchased directly from ebay then it is not a legit transaction.. to be able to be eligible for the VPP or the vehicle protection program, it is necessary to purchase the item on ebay. if the item is listed outside ebay and the seller is telling you that it is an ebay item with vehicle protection and the money will go to an ebay agent then dont continue the transaction since it is clearly a SCAM. do not share any information to this seller and report it to ebay by forwaring all emails to firstname.lastname@example.org
do not continue the transaction if the item is not listed on ebay, you need to ask the seller for the 12 digit ebay number so that you can purchase the item on ebay and not on another website or not directly from the seller.
hope this helps... please rate! thanks!
by the way, if the seller tells you that the item is in an ebay warehouse, there is no such thing as ebay warehouse... thanks!