Question about Dell Dimension C521 PC Desktop

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Dell C521 Will boot to User login But cannot use mouse or keyboar

First off this is my cousins computer. I took it from her house last night and left her mouse and keyboard thinking that Mine would work. I got it home plugged it in and it booted up to the windows login screen. Then I had no mouse or keyboard. I checked the Settings and The usb ports are all enabled. I have mouse and keyboard up until the windows XP loading screen then it shuts off. I have tried to remove the battery from the board for over an hour and even jumped out the jumpers and it still wont load with my mouse and keyboard. Is it possible that i had to have the original mouse and keyboard plugged in to work? Thanks.

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  • 6 more comments 
  • shawnvad1145 Mar 10, 2009

    What happens is I have mouse and keyboard. Then Windows XP screen comes up(the one with the loading bar) then the mouse and keyboard shut off. The machine keeps loading. It goes to the User login screen. At that point I have no Mouse or keyboard to get into the actuall desktop. The machine will stay on.

  • shawnvad1145 Mar 10, 2009

    there are six usb slots I have tried the mouse and keyboard in all slots. And yes I have plugged them in then powered on and powered on and plugged them in as well. still nothing

  • shawnvad1145 Mar 10, 2009

    I have let it sit there for about 20 minutes figuring that was the issue but still nothing.

  • shawnvad1145 Mar 10, 2009

    Yes and I have checked to see if all USB is enabled and It is.

  • shawnvad1145 Mar 10, 2009

    Ok I just tried safe mode. Same thing Gets to User login Screen and No mouse or keyboard.

  • shawnvad1145 Mar 10, 2009

    I think I know whats going on. The mouse that She has is a regular ball mouse. I have an optical mouse. Her keyboard is regular. My keyboard is a saitec keyboard. Both need to have drivers installed if I remember correctly. So If I get her keyboard and mouse it should work.

  • shawnvad1145 Mar 10, 2009

    No its not a Ps2 mouse its still usb I believe but Who knows ill go get it now and try that if it works ill let you know,.

  • shawnvad1145 Mar 11, 2009

    Well I went and got the mouse and keyboard from my cousin and came home and it worked. Weird must be a dell thing. But its all taken care of. All F disked and fresh install. Thats what I like. lol Thanks for all your help.

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Did you try starting the computer with both mouse and key board allready pluged in so it can recanize that there pluged in,no any mouse and key board will work also did you switch the 2 to make sure you did'nt have them pluged in the others spot?

Posted on Mar 10, 2009

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If it is a USB then it should work with any keyboard and mouse. When you say it shuts off after XP loading screen, does the machine power off? have you tried unplugging the mouse and keybaord and let Windows load?

Posted on Mar 10, 2009

  • 2 more comments 
  • Shakeel Muradali
    Shakeel Muradali Mar 10, 2009

    Simple, when the login screen comes up, it is actually detecting the new hardware (keyboard and mouse) and installing it's drivers.



    give it some time like about 4-5 minutes depending on how slow the machine is and it should install the new hardware. keep checking with the keyboard to see if it is solved.

  • Shakeel Muradali
    Shakeel Muradali Mar 10, 2009

    ok, very strange. When starting up the computer, are you able to use the keyboard as in getting into the BIOS screen?

  • Shakeel Muradali
    Shakeel Muradali Mar 10, 2009

    ok, what about safe mode? Keep hitting F8 before Windows begins to load and select safe mode.

  • Shakeel Muradali
    Shakeel Muradali Mar 10, 2009

    Ball mouse would mean PS2 connection right? Yes i guess you woudl need it first. But logically, USB should be detected right away unless there's an application preventing it to like a USB restriction.



    other than that, i'm out of options. Sorry for that. Good luck

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