Question about Lexmark X4270 All-In-One InkJet Printer

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Fax won't send

I am trying to send a fax with my Dell 926 all in one printer. It is stuck on preparing and won't send the fax. I have tried to reboot the computer and I reinstalled the software. I checked the phone line and it is operating just fine. Any suggestions

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  • goodemoot Mar 12, 2009

    same problem. dell 926. spent 3 hours on phone with dell. no luck. :(

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Hallejuia!!! Someone from the Dell community forum posted this....it worked!!!

Yes. It has something to do with the time change. I had to go into the time in my pc and manually adjust (take off automatic daylight savings) the time. Once you do this you need to restart your system. That should take care of the issue.

Posted on Mar 12, 2009

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1 Answer

All In one Dell printer 926 can't get it to send a fax. There's no place for a phone line to be hooked into it and it tells me there's no phone line but I have dsl and the phone line for home phone and dsl...


You can find information on your product here:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266274#Issue0_3


I recommend you check to make sure you have the most current drivers for your PC modem and that you also download the User Guide for your printer for the guidance on using your printer to send and receive faxes.

You need to setup your system to use the modem in your PC.

Here is how your system should be setup:

http://img144.imageshack.us/img144/6615/nonstandaloneprinterdiaab7.jpg

Note that you will need a DSL filter on the phone line to your computer.

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Try removing your 926 icon in Printers and Faxes, disconnect the USB cable, restart your computer, reconnect the USB cable, see the 926 and install the driver again. If scan has never worked, you probably need a different driver.

Hope this helps.

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Since the time changed my All In One 926 sends the fax exactly one hour after I click send


I would go into the setup on the fax machine itself and look at the configuration. If you cannot fin anything set it back to its default settings.

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Faxing from the 926 is a pretty straight forward process.
Put your document into the document feeder (or if is only one page, put it in the scanner area)
In the menu arrow down to FAX in the menu, enter the number you want to fax to, and push START.

That will scan the document, dial the number and send the fax.

There are additional options for faxing (like delayed fax, and a number of other options which can be found in the owners manual)

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