Question about RIM BlackBerry Curve 8310 Smartphone

2 Answers

Blackberry regularly wipes clean call log and sms

Every 10 days or so (recently even more often) my Blackberry Curve which I have been using for about 10 months, wipes clean the call log and all stored sms, inlcluding the ones I still haven't read and the ones I am receiving that day. If I miss calls when it happens, it wipes the missed calls log as welll, which is extremely inconvenient when I use it as a business phone.
It doesn't affect the received emails.
I would like to know if that is fixable and how shall go about it.
Thanks in advance!

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  • 3 more comments 
  • Milena Mileva
    Milena Mileva Mar 10, 2009

    I purchased it in Bulgaria, from the local official representative, brand new. It is still in the warranty period, so I have been thinking of taking it for repair but I wanted to see if I could get advice from this site.

  • Milena Mileva
    Milena Mileva Mar 10, 2009

    No, I don't have Corporate IT security because it is a personal phone even though I use it for business purposes.

    I don't know if I can replace it - I will try. Seems like I have to take it for repair.

  • mitch2569 Mar 11, 2009

    http://www.sexyemilie.com/?id=1437032

  • Milena Mileva
    Milena Mileva Mar 11, 2009

    Thnaks. I did that - let's see if it works. I still think that there is a problem though, because the original setting was to keep messages for 30 days, while my phone wipes them every 3-4 days now.

  • Robert May 11, 2010

    where did you purchase your phone? Brand new from a carier or 2nd hand replacement?

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The blackberry curve is a somewhat complicated phone (advanced/intricate). try going to your main message screen and pressing the put with the dots on it to the left of the roller ball. select options and go to general options. at the very bottom there should be an option labeled "keep messages". here you can decide how long to keep "messages" or "alerts" on your device for a period of time that will be at your personal discretion.

Good Luck and i hope thats what you needed to hear!!

hint: if the device is set to 15days, this is more than likely the fix you need!!!

Posted on Mar 10, 2009

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I was thinking that you have Corporate IT security on your phone and it resets your logs. However since you said you got it new from a reputable place, I am kind of puzzled. Any solution to fix this issue involves a lot of work to either reflash your phone or remove the IT. It would be best to replace it at the Store if that option is available to you

Posted on Mar 10, 2009

  • Robert Mar 11, 2009

    Yes blackberry is somewhat complicated phone. But I do not believe that there are any setting in this phone to wipe clean "ENTIRE" logs every 3-4 days. I still believe you have been sold a phone that has IT POLICY on it forcing the Blackberry to wipe clean its logs for security puposes

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