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I had the same problem. I knew the scan function was not broken because I could use it with my old PowerMacG4. But no go with the new Intel iMac, and no amount of driver updating or other OS fiddling solved anything.
I luckily found another MFC-6800 to test. And to my surprise scanning is working, and printing is much improved (no more "offline printer" when it's clearly online). The difference between the two: firmware version. My MFC is dated from 2001, while the other one is from 2004. For the date see the label behind the machine.
Now, why does scanning work on my old PowerMac G4? Apple probably changed something in the Intel drivers or the USB circuitry, or Brother didn't adhere to proper standards in 2001. Or it may be as stupid as an inability of the older Brother board/firmware to deal with USB 2 levels, even throttled down to USB 1.1. Who knows? Anyway I'm in contact with Brother and hope to get a way to upgrade the firmware in my printer.
Did you try scanning with Graphic Converter? Some Adobe products need updates to properly scan in Snow Leopard.
Hope this help.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows®.
Description:If you have made a change to the contents stored in the address book, the speed-dial is NOT automatically updated.
If you change the address book entry, please follow the steps below to store the speed dial number again.
Click on the setup button to open the Brother PC-FAX Setup dialog box.
Notes: You can also access the Brother PC-FAX Setup dialog box by clicking start => Programs => Brother => MFC-XXXX or MFC-XXXX LAN (where XXXX is your model name) => PC-FAX Sending => PC-FAX Setup.
Click the Speed Dial tab.
Select the Speed Dial No. which includes the member or group you made a change in the address book, and then click Clear.
Click the Speed Dial No. you want to program.
Click the member or group you want to store on the Speed Dial again and click Add.
The Speed Dial is now registered with the new entry. Click OK.
If you put the patch below, the message that prompts you to confirm the destination number or address will appear when you send a fax using the speed dial. Also the message that indicates changes in the address book do not become effective in the stored speed dial numbers will appear when storing a speed dial.
Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded self-extracting file, e.g. C:\brodnt
If you are running Vista and SNMP is turned off 1.Check to see if SNMP is turned off this isa component of Vista a-ControlPanel b-Program and Features c-Left side of screen you should see turn windows features on or off d-Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turnit off (unchecked) follow these steps e-Under printers select Brother MFC-940CW printer right click f-Select run asadministrator g-Select properties h-Select ports i-Select button configure ports j-Under port settings uncheck enable SNMP k-Click ok printer should be on line l-To find MAC address for MAC filtering on router m-Run the brother remote setup program and note the IP address n-Run the command prompt as an administrator at the prompt type the following “apr –a”without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted.Log on to your router and enter the MAC address from the step above and save. o-Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings. p-Restart the computer
Use SMTP relaying. Set up a computer with SMTP relaying. Go into the Remote Setup Program for your Brother MFC and select Setup Server. Use the IP address of that PC in the Server Settings and set Auth for SMTP to None. Worked great for me. This document can help you set it up on the relaying computer/server. http://www.lesolsoncompany.com/InstantKB20/Attachment17.aspx
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud