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If you still need help on the display faceplate, check this guy on ebay, he has all the jvc parts, I bought my faceplate touch screen from him, his user id is genecyrus on ebay NAU0005-001X
I just performed the update as well and ended up with the same issue. I'm hoping to drive my vehicle around to see if it will eventually detect the satellites.
I might recommend a couple of things. Not sure what JVC Support has recommended but you can try a hard reset. Button is located on the left bottom corner of the unit.
You could also attempt a factory restore. The option is located in the settings under your navigation menu.
Overall I like the unit as it seems to be a stable system., for customization and information related to what JVC considers to be propritory info absoultely sux!!! The backgrounds are hokey and screens could really use an overhaul. I have yet to find any really great solutions for working with the files and information and have started to learn on my own. Very slow going so far as I really don't want to brick the unit. If you or anybody else has a good solid recommendation other than the obvious for working into the file structure etc... please feel free to share!
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