This seems to be a problem with these printers. Toner light on. Replaced toner, still on will not go off or print. Cleaned everything and verified correct cartridge. Held down blue "Go" button to re-set, still no go. Any suggestions.
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Re: Toner light on, will not print
These printers rely on a manual lever on the side of the cartridge to tell the printer there is a new toner cart. The lever has two arms for the 550 (low yield) and one lever for the high yield cart. It sounds like the gears were not reset on the cart. Is the cartridge brand new, or remanufactured? I can give you more info on how to reset the cartridge.....
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It depends upon the number of prints you have done since Feb and the toner cartridge capacity. Some toner cartridges have 2500 page capacity others have 5000 pages or more.
If you think you have not exceeded or reached the cartridge capacity, take it out of the printer and give it a shake in a horizontal position to distribute the toner evenly across the drum and place it back in the printer. This also works when the toner is nearly empty.
No guarantee this will work but I refilled toner on my Brother 5170 and it only worked after making sure the old stuff was completely out. After removing the little plastic plug, I tapped out the toner repeatedly on the side of a trash can (like 50 times) then took a shop vac and let that **** out whatever toner was left. It really seems to be important for some reason to rid the cartridge of ALL old toner before adding the new stuff. Hope this helps!
it seems to me that the problem is intermittent.
try removing the toner and the catridge, vaccum or clean toner residue of the visible inside of the printer, just in case is a sensor problem.
also check to see if you have replaced the printer tonner with the right one by checking the model no for compactibility.