Question about HP Officejet 5610 All-In-One InkJet Printer

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I have one phone line but I added a special ring service for the fax part of my Officejet J4550 all in one printer. I have hooked it up so phone line goes into printer and out to phone. I also have a dsl modem on this line which is connected to a separate wall plug. I can not receive a fax and the phone goes to answer service.

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Did you make sure to set the fax machine for the ring pattern on the fax number? If you skip that step the machine won't pick up. The "distinctive ringing" setup is covered in the manual which you can download here if you've managed to lose your copy.

If the link doesn't work or you don't like to click on a link, here's the URL: http://h10032.www1.hp.com/ctg/Manual/c01368521.pdf.

Once you have the machine set for the right ring pattern, have it answer immediately and it will pick up.

Please take a moment to rate this solution a fixya if it's been what you need, and thanks for asking here!

Posted on Mar 10, 2009

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Related Questions:

1 Answer

What is answer mode?


The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Jun 07, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

My fax machine is hooked to my main line, how do I keep my fax machine from picking up all my calls? Do I have to set my fax to more rings?


The only real solution is to have a different number/line for your fax or a special phone exchange.

If you're just having problems getting to the phone in time and you're not worried about people leaving voicemail you could increase the number of rings to the maximum but it will still intercept anything that hits that point.

Probably not what you were hoping to hear but unfortunately it's not a high powered system.

Hope it helps.

Martin

Oct 01, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

2 Answers

Hp all in one 5610 wont receive fax and phone line does not go on double ring . incoming fax shows phone off hook when trying to receive fax.no ready appears


hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

733bedd.jpg8d0783d.jpg

http://www.hp.com/printer/prob676ijt65/solution

ab2

Jul 07, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

HP Officejet Pro L7680 shows "Phone off hook"


scroll through the menu of the machine and come to the fax settings and then and chck if the line in use is line 1 or not,the DRP is set properly according to your telephone service provider,you have the phone line connected to line 1 port of the machine,you are not using a digital line for the fax machine,if you have a TAM then set the printer to picj\k up fax calls at two more rings than your telephone.

if you want a technician to do the entire troubleshooting for you.You may get in touch with one of the techbuddies,they offer free technical support for such issues.
you may get them at http://tinyurl.com/m7ghqz

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Machine shows "phone off hook"


Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

Regards AL "alstech"

May 18, 2009 | HP Officejet 5510 All-In-One Thermal...

2 Answers

Incoming faxes


Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

Aug 28, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can't receive fax - fax rings 2ce then just stops / says phone off hook


Hi Iryan,

Instead of switch box, a more dependable option is to get a distinctive ring. Your local phone company offers this option. What's neat about is you get a seperate fax number. Its like having a dedicated fax line without adding extra lines to your service. I think the monthly fee is around 3 dollars a month for this feature, but, believe me its well worth it.

anaanymous

Jul 15, 2008 | HP Officejet 4110 All-In-One InkJet...

1 Answer

Fax will not send or receive


Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

Jul 09, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Have to be near fax machine to recieve fax


The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone
on page 48.
If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
fax calls.
If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
might disconnect.
Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing)
on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.

http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 20, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Fax rings but will not pick up or give fax tone


hmmm..that's a fax settings issue on the front panel...you may new drivers for that hp.

get them here

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