There is one line in my office that will not transfer to voicemail when a call is unanswered. The phone will ring indefinitely. However, if the phone is set to forward to voicemail automatically (feature 984) the calls transfer to the appropriate mailbox as they do on all the other lines. How do I fix this?
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Re: Unanswered calls will not go to voicemail
Ok, do you know how to get into system programming?
If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.
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Forwarding on conditional, means that calls can be forwarded to a different number (or voicemail) on certain conditions.
These could be, unanswered, unobtainable or busy.
Normally you would have this set to forward to voicemail if you are unreachable, or unanswered.
But you can forward ALL calls to a different number if you wish.
Please note that different phone providers can charge for this feature.
i.e. forwarding a call to your home number, they may charge you for forwarding.
Your unanswered calls go to voicemail if your phone is set to call-forward-busy-no-answer. If that got cancelled by mistake, then your phone will ring until they hang up or you answer. These phones work on a bunch of NEC systems, so I don't know what your cfbna code is. On the Pro II, the Elite, and the IPK, the code is 43 plus voicemail pilot number, if your codes are at default.
You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
DOWNLOAD THE MANUAL FOR FUTURE REFERENCE!! LOL Scroll down to page #39 to where it says Use Voicemail and follow the instructions!! As per the service tech I spoke to on the phone to find this link, following these instructions will automatically erase your old voicemail unlock code as well as any as yet unheard messages.
Just in case anyone still has difficulty in finding the instructions.....
Set Up your VoicemailBefore your phone can receive voicemail messages, you must set up a 4-10 digit passcode and record a personal voicemail greeting.When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.1. Press and hold the 1 key.2. Follow the system prompts to create a password and record a greeting.
Check your Voicemail
When you receive a voicemail message, a notification with a voicemail message icon appears at the top of your screen. • At the voicemail notification, select Call to call your voicemail number and follow the system prompts to retrieve the message. Select Ignore to clear the notification without checking messages. The notification icon remains on top of the screen until you listen to the message • When only the voicemail message icon appears on top of the screen, select Voicemailand follow the system prompts to retrieve the message.
Per the Sprint support site at http://search.sprint.com/inquiraapp/ui.jsp?ui_mode=answer&prior_transaction_id=2&iq_action=5&answer_id=33554455&highlight_info=6293864,0,6&turl=http%3A%2F%2Fsupport.sprint.com%2Fsupport%2Farticle%2FSet_the_number_of_rings_for_voicemail%2Fcase-ev207663-20090626-084943#__highlight&id16=voice+mail : "A call will roll to your voicemail if unanswered after 23 seconds. This setting can't be changed. However, on your Sprint phone, you can change your ring tone to one that reduces or increases the number of rings you hear before an incoming call rolls to voicemail. For details about setting up and changing your ring tones, refer to the user guide for your phone." If this is not the problem with your phone I suggest you call their support line:
Call *2 from your cellular phone or 888-211-4727 (Sprint phones) or 800-639-6111 (Nextel phones) They may ask you to perform troubleshooting tasks, so it would be best to call from a phone other than the one you need help with.
Press the FWD/DND button, then scroll through the menu button until the screen shows "FWD No Answer time". Then use the number key pad to change from 000 seconds to 010 seconds (or longer if required). Then exit out of the menu.
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.