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Unanswered calls will not go to voicemail

There is one line in my office that will not transfer to voicemail when a call is unanswered. The phone will ring indefinitely. However, if the phone is set to forward to voicemail automatically (feature 984) the calls transfer to the appropriate mailbox as they do on all the other lines. How do I fix this?

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Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

  • ynotphone
    ynotphone Mar 25, 2009

    By the way ~ I know you will see Forward on busy... since it follows right after the forward no answer, I usually refrain from putting anything in this one...



    Especially, if this phone is set to ring on incoming lines... meaning if this person is on their phone, ALL calls will go to this persons voicemail... not a pretty thing!



    Just for your information.

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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

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