Question about Microsoft Windows Vista Home Basic for PC

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DVD/CD-ROM PROBLEM IT SEEMS THAT MY DVD/CD-ROM DEVICE DOES NOT SEEM TO APPEAR ON THE MY COMPUTER SYSTEM...APPARENTLY THERE SEEMS TO BE A YELLOW EXCLAIMATION MARKED BESIDE THE DVD/CD-ROM DEVICE ALONG THE DEVICE MANAGER SECTION...TELL ME HOW CAN I RETRIVE MY DVD/CD-ROM DRIVE..?WITHOUT THE DRIVE I WON'T BE ABLE TO BURN NOR WATCH DVD'S AND ALL....

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The yellow exclamation mark means that the driver for the DVD/CD-ROM is corrupted. You will need to find the drivers for your drive and re-install it. This should be easy enough to do: find the brand name of your drive and go to the website of the manufacturer, then locate their drivers page and find the specific driver for your product, then download and install the driver and restart your computer and the drive should work.
Please rate if this works for you, Thanks!

Posted on Mar 10, 2009

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Posted on Jan 02, 2017

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1 Answer

My dvd is not working.. it cant read anything


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Hope this helps. if this fails to fix the problem

It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it

Jan 15, 2013 | Microsoft Windows XP Professional

1 Answer

I lost my DVD RW Drive in my laptop,what can I Do?


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem
"you only need to do the following"
if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

Nov 19, 2012 | Microsoft Windows 7 Home Premium 64BIT...

1 Answer

Dvd drive missing


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

Jun 26, 2012 | Microsoft Windows XP Home Edition English...

2 Answers

My computer cannot read cd rom drive i might have deleted a file in my drivers how can i restore it? this is a NEO EXPLORE X2 NET BOOK HPC-00138, WINDOWS XP HOME EMULPC microsoft 2005


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps you

Apr 01, 2012 | Computers & Internet

1 Answer

Hi my computer doesn't see dvd/cd drives .When i pull it up in device manager it shows drives but they have a yellow exclamation point in front of drives what can i do . thanks hotrize


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you

Aug 18, 2011 | Microsoft Windows XP Professional

1 Answer

Had to reformat hard drive, and now computer does not recognize cd rom drive. States CDRom Drivers unavailable. It is an old computer and I am trying to load from DOS. I am using windows 95 What can I...



make sure that the cd rom is getting enough consistent power test all leads that are attached to the cd rom including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
you might have to physically unplug the leads for this cd rom then plug them back in this will activate found new hardware wizard or
you might have to uninstall then reinstall your cd rom or uninstall the driver then reinstall for this device

or it might be a registry problem
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps



Jan 11, 2011 | HP Computers & Internet

1 Answer

It doesnt appear on my computer at all. when i put a cd in there i can hear that it try to read the cd but nothing happens.. it doesnt recognize it. even in my computer device manager there is no cd/dvd...


make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Dec 12, 2010 | Computers & Internet

1 Answer

On going to the control panel, system, system properties, Hardwre then device manager; I descovered that there is a yellow question mark against DVD/CD-ROM driver. it is writen down: Optiarc DVD RW...


  • thank you my friend for your question,first step the yellow mark means that the dvd driver is missing
  • so for you to solve the problem you need to right-click at the yellow mark then select update driver
  • and thus the driver will be automatically be installed from the microsoft website.
  • and if it is installed the yellow mark will not appear again.

Dec 08, 2010 | Computers & Internet

1 Answer

Dvd/cd drive is not shown in my computer


1) Veify its listed in device manager? To check that Right click on My computer and got to manage.There you need to click on device manager.On right side, check whether you are able to see CD/DVD listed. see the pic

2017f49.jpg

If its not listed you need to reconnect the power supply.
If its listed and still not working, check the IDE or Sata cable to connected to it.Refix it.

If you are seeing an yellow mark near CD/DVD drive you can download microsoft fixit from http://www.ziddu.com/download/6528022/MicrosoftFixit50027.msi.html


2)Verify that the CD/DVD drive is detected by the BIOS when the computer starts

You can see how to access bios at http://www.fixya.com/support/r4268275-enter_bios_in_toshiba_laptop

3)Verify that the CD/DVD drive has a drive letter assigned in Disk Manager

423513e.png

a. Click Start, and then click Run. Or click Start Search.
b. Type “diskmgmt.msc” (without the quotes), and then press ENTER
c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”)
d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths
e. Click Add, click Assign the following drive letter, and then click a drive letter from the list

4)Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Uninstall
e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
f. Right mouse click your computer name and select Scan for hardware changes
g. Close Device Manager

f: Click OK twice, and then close Disk Management


If all these not solved your issue you can have a look at http://www.fixya.com/support/r4274092-cd_dvd_drive_missing_or_not_recognized

Aug 19, 2010 | Computers & Internet

1 Answer

After restoring my win vista os my dvd-cd rom doesn't work. My computer doesn't even recognize it on the computer. My device manager shows it's there with a yellow mark. In updating the driver it says I...


Is your computer a laptop or desktop? If yours is a laptop you have to check from the manufacturer site if the CD/DVD rom need a patch for the drive.

Jun 15, 2010 | Computers & Internet

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