Question about HP Photosmart 3210 All-In-One InkJet Printer

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My HP window states unable to print,copy, fax, or scan. Check scanner and press OK. I've done this and have also tried shutting down and rebooting as well as replaced ink cartridges. Nothing works!! Please help this printer is only 3 months old.

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Take it back. It's under warranty. Check scanner is not good

Posted on Mar 10, 2009


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Scanner Failure, 'Power off and on' message - therefore, fax will not work

Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.

Even then try the steps mentioned bellow:

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.

Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK

Check to see if it prints a Fax test

Good Luck

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