Question about Webroot Internet Essentials (83210)

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I can't send a email with an attachment

Webroot essentials keeps telling me that Firewall has blocked an SMTP message. What do I do?

Deborah

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  • 271 Answers

Click on Start -> Settings -> Control panel -> Open Windows Firewall -> now turn it off.

Check if this work for you. or if you have any antivirus software installed then firewall of antivirus can also be a problem.also try to turn it off.

Posted on Mar 10, 2009

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1 Answer

Spysweeper and internet explorer


Webroot is an Internet security company based out of Colorado.
The company, founded in 1997, offers Internet security programs for businesses and home users.
The Webroot Internet Security Essentials and Webroot Internet Security Complete programs include a firewall that's designed to monitor incoming data and filter out potentially unsafe data.
Consequently, Webroot does not recommend that you disable the firewall.
Nevertheless, if you want to use a different firewall or if the firewall is blocking legitimate data, disable it with a few clicks.

Launch the Webroot program.
Click "Edit Settings" under "PC Security" in the "Home" panel.
The PC Security panel opens.
Click the "Firewall" tab.
Check the circle next to "Allow All Traffic." The Webroot Firewall is now disabled.

Jul 13, 2013 | Webroot AntiVirus with AntiSpyware &...

1 Answer

Cannot send e-mail


Email Will Receive but Will Not Send b> According to the Radicati Group, a technology market research company, over 107 trillion emails were sent in 2010 -- that's roughly 294 billion emails a day. Moreover, the company estimates that there will be 3.8 billion email accounts by 2014. With so much activity, some users are sure to run into trouble when trying to send a message. If you are receiving emails but can't send them, it may be due to a number of issues, most of which you can quickly fix on your own.
SMTP Authentication b> Many email clients and providers require that your outgoing email messages are authenticated by an SMTP server prior to being sent. This authentication process adds an additional level of security and helps prevent junk mail from being sent out. If you have SMTP authentication disabled, however, your email will not be authenticated and will not be sent, even though you may still receive emails. To fix this issue, enable SMTP authentication by placing a checkmark next to the option in your email client or provider's Settings menu. b> Port 25 Blocking Port 25 is the port that is used to send email. Whenever you attempt to send an email, the email is routed through port 25 and the data is transmitted to remote email servers. If this port is blocked, you will be able to receive email but you will not be able to send it. Some Internet service providers block this port on their servers, so if you suspect that you are unable to send email because of port 25 blocking, contact your ISP and request that the port be unblocked. No Default Email Account b> If you do not have a default email account set up on your email client, and you haven't selected a specific account when composing the message, the client will not be able to deliver your email. A sent email must always be tied to an email account to protect other email users. To remedy this issue, specify a default account in the email client's Account Settings menu, or specify which account you want to send the email from when composing the message. b> Anti-Virus/Anti-Spam Scanner b> If you have an anti-virus or anti-spam scanner installed on your computer or as a plugin for your email client, it may be preventing your emails from being sent. This happens when the scanner times out while scanning an email for viruses or spam content, or when it detects what it believes to be a virus or spam while scanning the message. To remedy this issue, disable the anti-spam or anti-virus program, then send the message as normal.
Hope this helps.
b>

Dec 28, 2012 | Sony VAIO VGC-RA710G PC Desktop

1 Answer

I cannot receive and send mails


If you cannot send and receive email , a lot of possible reasons for that.

chek wether your email already reach its max capacity for messages. Delete some messages and check if there is some difference.

Check your Internet connections if it is stable. You may never know you might have drop outs.

If you are using Outlook express or Microsoft outlook check your POP and SMTP settings. It should be configured with the settings of your ISP.

If the email is web based like yahoo,msn,hotmail etc. you may check if there is known issue with you email provider.

You may also check your antivirus it may block your email as well. You may need to check if your anti virus has its own firewall.

May 26, 2011 | Computers & Internet

1 Answer

Updated to latest version of WebRoot and now messages get stuck in Outlook Outbox when sending. Closing/re-opening Outlook will get the messages sent.


i have to instal the latest version of weboort .i live in iran and i must bye the weboort or nortun softver by ATM card. please help me . me email is : khajepour.sara@ymail.com

thank you

Nov 08, 2010 | Webroot AntiVirus with AntiSpyware &...

2 Answers

Can recieve e mails,cannot send or reply to in-comming mail.all messages come up as failed delivery.no problem when first connected


1. Change the settings in your email software so that the email account you're using designates an Outgoing Email Service that your internet service provider won't block. Your internet service provider should provide you with the address of an acceptable Outgoing SMTP Mail Server. This information is often listed on their website; if it isn't, call their technical support and ask them the address of their Outgoing Email Server. Then go into your email software and change your current Outgoing SMTP Address to the one your ISP requires.
2. After you designate a SMTP address not restricted by your ISP, you may still receive the following error:
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Now you are reaching the Outgoing SMTP Mail Server, but it won't process your request without further authorization. You will need to go into your Email Software and find the setting that indicates that your Outgoing SMTP requires further authorization. Select this setting and enter the username and password required by your ISP (or reqired by who ever is the administrator of the Outgoing SMTP Mail Server that's not blocked by your ISP). For example, at the time this article was written MSN Internet Service's SMTP Address was: (secure.smtp.email.msn.com). However, this email server won't allow you to use it unless you send your MSN username and password along with your request to send email.

Feb 22, 2010 | Computers & Internet

1 Answer

Not getting my email pop3 keep coming up wait for 60 sec . some **** like that.


This is either a configuration issue, firewall issue or an email user name/password issue.

Go to the website of your email web host to obtain the configuration information for your email client (Outlook, Outlook Express, Thunderbird). Most large service providers have this info on their site. If not the information can be found doing a simple search. I recommend Google. The information should include setup for the SMTP and POP servers. It will look something like this example:

pop.server.hostname.com
smtp.server.hostname.com

This is critical and is how your PC establishes communication with the email server. Verify that the information in your email configuration matches exactly. Also make sure there are no spaces in the field where this information is entered.

Verify the ports used for email.
SMTP uses port 25 or may use port 587 optionally
POP uses port 110
Make sure that if you are using a 3rd party firewall application that the firewall is configured to allow traffic on the above ports. If the traffic is blocked no email.

Next is the user name and password.
Most mail host set your email address as your user name.
Password can be reset with a call to the support desk fto your mail host. Be prepared to have your email address, account number, and be authorized to access the account for help when you call.
Once the new password is setup, enter the information into the email configuration.

Make sure to send a test message to verify the workings.

Jan 23, 2010 | Dell Computers & Internet

1 Answer

I can't send emails via Hotmail/Outlook express


1.check whther your HTML outgoing mail settings are correct
2.check whther your recipients are HTML capable.
3.Here are some factors that might affect the sending of messages through e-mail clients:
a. You may be using the Incorrect SMTP settings.
b. Your firewall software is blocking your e-mail client or the port for outgoing messages (Port 25) is being blocked by your security software.
c. Your router has a firmware setting to block certain communication ports (specifically port 25).
d. Your ISP has blocked access to port 25.
I also suggest using port 587 instead of port 25. This will help you to get around any blocks set up on port 25.
Moreover, to retain your messages on Hotmail server, check the option to leave a copy of my messages on the server on Outlook Express. For assistance, you can visit this link to contact their support team:
http://support.microsoft.com/oas/default.aspx?gprid=2578

Jul 13, 2009 | Computers & Internet

1 Answer

No email can not be sent or compuse or reply


After deleting and recreating an account in Mail, you might not be able to send emails even if you can receive them. When you try to send a message, this alert may appear:
"Cannot send message using the server smtp.xxxxx.com"
This happens if the Simple Mail Transport Protocol (SMTP) server, used for outgoing messages, was incorrectly entered with the first account even if it was correctly entered for the replacement account.
Products Affected Mail
Resolution You should first verify that the network connection you're using is the correct one for the ISP that you want mail to communicate with.
  1. Open Mail.
  2. From the Mail menu, choose Preferences
  3. Click Accounts.
  4. On the Outgoing Mail Server (SMTP) pop-up menu, choose Edit Server List.
  5. Delete all entries for the SMTP server that is mentioned in the error, and click Done.
  6. Configure the current SMTP server by clicking Server Setting.

    Note: If you need to use multiple SMTP servers for multiple Mail accounts, see this document.
  7. Send a test message to your email address.

Jun 02, 2009 | Yahoo Mail

1 Answer

Using thunderbird mail program on lap top. can receive e-mail, but can not send e-mail on any public wi-fi connection. error message says can not connect to mail server on port 25.


most isp blocks port 25 for sending out mail that's the reason you cant send out mail, ask you wifi(ISP) smtp settings and you need to set it on your smtp server so you can send out mail using thier smtp as outgoing server.

OR ask you email provider about your webmail address and manually send out mail using the web interface of your email hosting.

btw have you try to change you smtp port to 587 sometimes it work.

Nov 12, 2008 | Computers & Internet

2 Answers

According to my service provider webroot antiviris is blocking me from sending e-mail


A quick way to test this is to reboot your computer and press F8 as it starts up. Select Safe Mode with Networking and try your email. Antivirus programs do no usually run when you are in safe mode so if your email works they could be right.

Instead of trying to figure out why it blocking your email, the simplest thing to do would be to go to the control panel, add and remove programs and remove webroot. Then reboot your computer and reinstall it.

Sep 30, 2008 | Computers & Internet

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