Question about Printers & Copiers

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A month ago, Comcast installed a SmartZone program. Since then, I can not download photos or documents into my computer folders so that I can email them. Printer works, and scanner only works for a print-out. Also, a pop-up appears saying I need a 'A1O Software NPI' disk. Never needed one before. Maybe it's just a co-incidence w/the SmartZone and scanner not downloading into computer folders. Comcast tells me it has nothing to do with it.

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  • schneider93 Mar 12, 2009

    Hello. I've repeatedly tried to get Comcast to understand this problem I have w/the scanner not downloading photos and such

    into computer folders. IT DID WORK THE DAY BEFORE SMARTZONE was installed. They seem not to hear me, insisting

    it's not their problem, that I have to contact the HP Deskjet All-in-One Company.

    Does this added information help you to find some answers?

    God bless. Patty

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Hi,

If we talk about smartzone from ineternet provider comcast, that's a common issue as the settings offered by smartzone is not compatible for attachments...You would be able to download attachments from yahoo, gmail and so on. The same has been conveyed to comcast and they are working on it.

If we talk about A10 software pop up, follow the link

http://www.appdeploy.com/faq/msi_errors/detail.asp?id=127

Take care.

Posted on Mar 10, 2009

  • taran_2005
    taran_2005 Mar 10, 2009

    If you look at the press release of the a10 software, its clearly mentioned that for certain programmes/Software, you do need that. So, comcast is trying to escape from the situation.



    You need to download that software, And the above link mentions regarding a common error in that software as well.So, i hope you would not face any issues after downloading that software.



    However, if the issue occurs, you can refer to the above link.





    Thanks for using fixya.

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How do set up my lexmark pro901 to scan to my pc so that I can email the scans


Make sure the Lexmark Pinnacle Pro901 printer driver is installed on your computer. If you have the install disc that came with your printer, just insert it to your computer hard driver and follow the instructions on your computer screen. You can also the download the printer driver from the Lexmark website at http://bit.ly/d3ftso. Select your operating system > download > execute the file. Again, just follow the instructions on your computer screen.
Note: The install disc contains the Lexmark OCR scan software necessary for scanning documents for editing and saving them as PDF files. The downloaded driver does not contain the OCR software.
To scan to your computer using the printer operator panel:

1. From the home screen, navigate to Scan to Computer: Scan > Scan to Computer

2. Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.

3. Select an application (in your case your email), and then touch Accept.

4. Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection.

5. Press the start button to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.

To scan to your computer using the printer software (Lexmark Printer Home):

For Windows:


1. Click Start.

2. Click All Programs or Programs, and then select the printer program folder from the list.

3. Select Printer Home.

4. Choose your printer from the printer drop-down list.

5. Click Email, and then select Photo, Document or PDF.

Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

6. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.

7. Compose your e-mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.


For Mac:


1. From the Finder desktop, double-click the printer program folder.

2. Double-click the printer Center to open the All-In-One Center.

3. From the "What is being scanned?" menu on the main screen, select a document type.

4. From the "How will the scanned image be used?" menu, choose To be viewed on monitor/web page.

5. From the "Send scanned image to" menu, choose an application.

6. Click Scan.

7. Retrieve the scanned image from the application, and then send it through e-mail as an attachment.



I hope this information has been helpful.

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1 Answer

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Try uninstalling any unnecessary software applications you might have (Control Panel->Add/Remove programs).
Failing that, you can also remove any files you may have sitting around in the "My Documents" folder that are not necessary, or move them to another hard disk at least.

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Some cameras need a program installed on the computer so you can download the photos.
The other way of downloading photos - remove the memory card from the camera and plug it into an USB memory card reader and then connect this to the USB port on the computer. The computer will see this as an external storage device, then open the folders on the memory card and copy the photos to a folder in the computer.

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Doe's it have a color and a black ink cartridge? Got unplug the cartridges and plug them back in. Go to the folder where the printer is installed in program files. Find printer toolbox program and run it. It should tell you ink levels.

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Double Click on HP Solution Center icon to open. The HP icon will be on your desktop or in your start menu. It is the icon that materializes after you use the CD to install your HP scanner or multifunction printer. (It may appear slightly different depending on the model and type of HP scanner or printer).
Place the document or photo on the glass platen in the proper corner. There is an arrow that illustrates proper placement in HP scanners and printers.
Click the settings button on the bottom of the HP Solution center screen. It appears as a wrench. This will assist in setting up your scanner or all-in-one HP printer to scan at the touch of a button. Follow the on-screen prompts for photos and documents. Then, scan by clicking the Scan Picture or Scan Document button as appropriate.
Select the proper choice once you scan, such as save to file (specify where) or email (You also can set up a folder ahead of time so you know where to find the document or photos once they are scanned). Often times the computer will create a default my scans folder and organize them by saving them by date and month scan.
Click scan and then wait for box to appear. You will see the document or photo being saved and the blue bar will display progress in the HP screen.
Save the file if the HP software has not already done this for you. Put it in a folder you create and give it a name you will remember.
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Repeat the process for multiple pages. Keep the HP Solution Center screen open until your scans are finished.

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Can't scan with my HP officejet 4255 all-in-one


Hi
Hope you doing well this year and i am sure that thing will go good as well

the problem you mentioned : When you press the Scan button on the product control panel, nothing happens. A scan does not start.

This issue usually occurs because you do not have the full feature driver installed for the product. Button functions on the product control panel require a full feature software and driver installation for Windows Vista.

Follow these steps to download and install the full feature software from the HP Web site.

1) Turn the product on.
2) Disconnect any USB cable from both the product and the computer.
3) Open a new window to browse to the Select Software and Drivers page:
Click on the Following Link to get the Updated drivers for all OS

DRIVERS HP Officejet 4255


4) Click / select the Operating system
5) Click the Full Feature Software and Drivers option.

6) Click Download only . This option allows you to install the software at any time after the download completes.
7) Click Save , and then browse to the location on your computer where you want to save the file.
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Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
9) When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
10) You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
11) When the Install Wizard starts, follow the on-screen instructions to install the software.

=================================
Method of Scanning with Windows Photo Gallery
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , and then click Windows Photo Gallery .
2. Click File , and then click Import From Camera or Scanner .
3. Click Import , and then click Scan .

Method of Scanning with Paint
To scan a document using Paint in Windows Vista , follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , click Accessories , and then click Paint .
2. Click File , and then click Import From Camera or Scanner .
3. Make any desired setting changes, and then click Scan .

Method of Scan using Windows Fax and Scan
The Windows Fax and Scan option is only available in the Business, Ultimate, and Enterprise editions of Windows Vista.

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
2. Click New scan .
3. Click File , and then click Scan .


Enjoy your new year

Cheers
Tejodhar Atreya




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