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A month ago, Comcast installed a SmartZone program. Since then, I can not download photos or documents into my computer folders so that I can email them. Printer works, and scanner only works for a print-out. Also, a pop-up appears saying I need a 'A1O Software NPI' disk. Never needed one before. Maybe it's just a co-incidence w/the SmartZone and scanner not downloading into computer folders. Comcast tells me it has nothing to do with it.

Posted by on

  • schneider93 Mar 12, 2009

    Hello. I've repeatedly tried to get Comcast to understand this problem I have w/the scanner not downloading photos and such

    into computer folders. IT DID WORK THE DAY BEFORE SMARTZONE was installed. They seem not to hear me, insisting

    it's not their problem, that I have to contact the HP Deskjet All-in-One Company.

    Does this added information help you to find some answers?

    God bless. Patty

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Hi,

If we talk about smartzone from ineternet provider comcast, that's a common issue as the settings offered by smartzone is not compatible for attachments...You would be able to download attachments from yahoo, gmail and so on. The same has been conveyed to comcast and they are working on it.

If we talk about A10 software pop up, follow the link

http://www.appdeploy.com/faq/msi_errors/detail.asp?id=127

Take care.

Posted on Mar 10, 2009

  • taran_2005
    taran_2005 Mar 10, 2009

    If you look at the press release of the a10 software, its clearly mentioned that for certain programmes/Software, you do need that. So, comcast is trying to escape from the situation.



    You need to download that software, And the above link mentions regarding a common error in that software as well.So, i hope you would not face any issues after downloading that software.



    However, if the issue occurs, you can refer to the above link.





    Thanks for using fixya.

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