Question about Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive
My Western digital 500GB External hard drive when plugged in shows the green light, but it does not have usual boot sound but has some clock ticking noise and my computer does not recognize it. When I called the WD CSR he said the read/write part of the hard drive has failed and the best thing to do is recover the data. What is the easy way to recover the data and how much does it usually cost. Please help me because I have my one year old's pictures and videos since he was born in the external hard drive.
Yes. This is going to sound strange. Put the drive in a plastic bag and put it in the freezer. Next day, take it out, hook it up, and see if it is recognized.
If so, under My computer, right click on the drive - click Properties - then Tools, then Error Checking. Check box Automatically Fix File System Errors. Let it run. If everything shows up, be ready to transfer wnat you want off of it.
Freezing shrinks the metal parts . Microscopically, but often enough to get stuck parts free enough to get working.
I just went through this with a 750Gig Book. now i have reformatted the drive (after transferring all over to new drive) and the clicking is gone and all disk checks are fine and i wonder whether to trust this device ever again... Hate to just throw out a large drive.
Posted on Apr 05, 2009
There is a number of data recovery solutions online. Just google it. I would recommend one that sends out a static sensitive bag for transportation. But the customer service rep you spoke with, is probably right. The actuator arm has probably locked up and is failing to move back and forth reading and writing to the platters. Good luck and i feel for you with it being your new born on the hard drive.
Posted on Mar 10, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 09, 2010 | Western Digital My Book Essential 500GB...
Jul 14, 2010 | Western Digital My Book Essential 500GB...
Jul 25, 2009 | Western Digital 250GB ELEMENTS EXTERNAL...
Jul 18, 2009 | Western Digital 500GB My Book World...
Jun 01, 2009 | Western Digital My Book Essential 500GB...
Mar 10, 2009 | Western Digital External USB 2.0 80 GB...
Mar 08, 2009 | Western Digital My Book Essential 500GB...
Jan 13, 2009 | Western Digital 500GB My Book World...
3,843 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: