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Cannot serf internet cause of spyware virus

My mom got this dell computer from a friend and got comcast internet and she cannot get on the internet because a big blinking sign says dangerous spyware trojan horse ect. well she scan the computer with the mcafee antivirus and found some viruses and then tried to get on internet but still the page would say cannot find server we called everyone to help even dell but they said we can do it ourself step by step of what i need to do for her i am on my computer because she cannot find out what to do on hers so i need help how to get rid of the viruses on hers step by step so she can finally use her computer for the first time

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It sounds like your virus protection has expired and you may have a firewall up blocking the internet connection.

two options: pay mcafee the yearly renewal or go here http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html?part=dl-10044820&subj=dl&tag=button&cdlPid=11009475
and download a free professional antivirus, anti-spyware, and extensive firewall.

if you do download the new FREE program, make sure you completely uninstall ALL virus and spyware programs you may already have installed. Including Mcafee.


after youve decided what you will do and finished that part. open your web browser, go to internet options, advanced, and reset to default settings. then select the security tab and set to normal.

you should be all set!! Good Luck

Posted on Mar 11, 2009

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