Take to verizon to check it out....my keys stopped working (well, some of them) and they downloaded new software in 45 minutes and fixed it.....there was a glitch in the software when they originally came out with the phone and most times they can fix the problem
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Have you tried pressing "Okay" then "Clear"? I know there is two lock features on it, and one is a double button lock. If that doesn't work there could be something wrong with the front keypad. Flip the phone open and see if it lets you unlock it that way.
I had the same problem with my front keypad as this before and did not have any kind of warranty and verizon replaced the phone because it is a known factory defect. I have a feeling that this happens somewhat easily with this phone, as my replacement is starting to do the same thing. As for the powering down randomly, its just another defect that everyone I know with this phone has had.
Mine does the samething. Call customer support and let them know your phone is not working and you need a replacement. Mine is getting replaced. Mine started as just the "ok" button now it's moved to the 4-5-6 row. very frustrating.
this also happened to my phone its not the memory card, its the phone...check if any of your front keyes on your keypad are broken too. Mine where and it was as if the memmory card didnt exist. If this happens you have a 1 year warranty with verizon and you can get a new env2 which is what i just did. they sent me a new one and it works perfectly.
The bottom half was working, the top keyboard was not working. The only button on the top that worked was the power key. Today, I got a screwdriver and took the whole entire thing apart. Start by removing the battery, then take out the 6 back screws. Gently pull the back apart - this will be tough, do it evenly around all sides instead of getting just one side and yanking or you might break it. two of the screws on the top are accessible readily, but the two near the hinge are only accessible once the back is apart. Take the front apart with these 4 screws. dry it out with a q-tip. There should be four more screws inside - take those apart and dry clean. Pull the face off and dry the large white plate that receives all the button action. I put it all back together and my buttons worked again. I didn't even feel like I did anything to fix it because it wasn't really wet inside, i think there was just a micro-dot of moisture on that white plate. I hope it works for you. I was so excited about mine that I got on here to tell others. But hey - I also prayed about it and God cares even about the little things!!!!! Now - I've got the battery out and am leaving it out for a couple of days just to make sure that its totally drive because any water in there could still damage the phone if there is a power source. GOOD LUCK!
its just a bad phone. my send button is beginning to stop working and all my friends who have the phone are have that same problem. get a new phone is what i would suggest. maybe a different one not the enV2.