Question about Verizon Communications enV2 Cellular Phone

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Front keypad hasnt been working on ENv2

Some of the buttons on the front keypad havent been working, i didnt damage the phone either, is there anything i can do?

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  • Anonymous Mar 11, 2009

    I had the black enV2 and my mom had to send it back, because the buttons stopped working.
    Now i have the maroon one, so my advice is if you have insurance on it, send it back and get a new one.

  • danielz40 Mar 13, 2009

    OK, Zero (0), Asterisk, and # keys stopped working Now 789 keys don't work. Possibly broken hinge cable/wire?

  • Anonymous Mar 29, 2009

    at first my "OK" button stopped, then i pressed it a bunch of times and it worked again. THEN my 7,8,9 and SEND all of a sudden stopped working. i am pissed off.

  • Anonymous Mar 31, 2009

    i have the same problem. this happened with my first one the 789 keys as well as the send key stopped working. i took it in and demanded a new one rther then a referbished one. i evenualy got this. however its been 3 months now and the new one they gave me the ok button has now stopped working. i think i want a new phone

  • patrickhaug Apr 07, 2009

    I am having same problem with my send key not working and now my 7,8, and 9 do not work either. Anyone figure out what is wrong?

  • disneydork Apr 12, 2009

    I've had this problem on 2 of my 5 enV2!!

    Apparently it's a "known issue" and they only thing they'll do is just keep giving you a different refurbished phone.

    The other 3 enV2s I've had have a different problem with locking up on text messages. I finally demanded a NEW sealed in box phone and that one STILL didnt even work!!!

  • Anonymous Apr 13, 2009

    This is ludicrous. This is at least the third time this has happened to me -.- I suppose I'll see if I can get a different type of phone?

  • Anonymous Apr 19, 2009

    I have had that problem for awhile. At first I thought it was because I dropped it. But my ok key stopped working but it would work if I pushed it with the send key at the same time. Also my 789 and *0# dont work no matter what. I am stilll thinking I dropped it too many times because I"ve had this phone for 9 months.

  • Dead Memory May 06, 2009

    i have the same problem my 7,8,9, and SEND buttons don't work but if i type numbers in really fast and keep letting the exceeds available space prompt flash for like 3 seconds they work again for a little while or if i squeeze the sides or if i push(not too hard u might damage the screen)on the internal screen at the same spots where the keys are that don't work then it works for a bit.


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Take to verizon to check it keys stopped working (well, some of them) and they downloaded new software in 45 minutes and fixed it.....there was a glitch in the software when they originally came out with the phone and most times they can fix the problem

Posted on Sep 04, 2009

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This just happened to me last night. I FIXED IT!

The bottom half was working, the top keyboard was not working. The only button on the top that worked was the power key. Today, I got a screwdriver and took the whole entire thing apart. Start by removing the battery, then take out the 6 back screws. Gently pull the back apart - this will be tough, do it evenly around all sides instead of getting just one side and yanking or you might break it. two of the screws on the top are accessible readily, but the two near the hinge are only accessible once the back is apart. Take the front apart with these 4 screws. dry it out with a q-tip. There should be four more screws inside - take those apart and dry clean. Pull the face off and dry the large white plate that receives all the button action. I put it all back together and my buttons worked again. I didn't even feel like I did anything to fix it because it wasn't really wet inside, i think there was just a micro-dot of moisture on that white plate. I hope it works for you. I was so excited about mine that I got on here to tell others. But hey - I also prayed about it and God cares even about the little things!!!!! Now - I've got the battery out and am leaving it out for a couple of days just to make sure that its totally drive because any water in there could still damage the phone if there is a power source. GOOD LUCK!

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