Unexpected problem with Seagate factory refurbished...

If these drives failed soon after being purchased, you may be able to
get the seller to replace them with new stock and to treat them as DOA's
back to Seagate. Good to know for future reference.

Where did you buy the original drives? Seagate does not look at the
model number when they exchange drives, but at the top-level assembly
part number, which will be different for drives provided to various
OEM's. If your drives originally had OEM firmware and your vendor changed
the firmware to the standard/generic firmware, you'll get back the orig-
inal firmware when you RMA the drive, since that information is part of
the assembly number.

I've had drives that my local Seagate rep had upgraded to ASA-II code
from the ASA-I code, and when I RMA'd them, the replacements came back
with ASA-I code because that's what the label said.

I've RMA'd drives that were no longer made, and received newer (better)
models in return.

Without knowing what the labels said on your original drives, I can't
say if you ran into this particular issue. You should certainly call them
and find out what they think happened. Note that with the serial numbers
from the "in" column on the yellow sheet you got back with your drives,
Seagate can determine who the original drives were sold to, and if they
were OEM drives or not.

Terry Kennedy #
Jersey City, NJ USA