Question about GE Refrigerators

1 Answer

I have a GE profile refreigerator model PTS25LBMARWW. It started to defrost in the freezer. I have working knowledge of refrigerators as I completed A/C and refrig. trade school 20 years ago. here is the problem if it was make like they used to with a timer and thermostat and so on I would have already fixed it. I have fixed many including changing compressor on the old R-12 systems. This junk has a circuit board controlling all the funchtions and that is limiting my troubleshooting ablity wih my meters. this is what I know. the compressor is not running. there is no volts at the common and relay run terminal. its acting like it stuck in the defrost mode and not comming back to the cool mode to allow the thermostat to ccyle the compressor back on. This happen last week so I unplugged the box, found the master circuit board and tapped a few relays mounted on the board since there was not much else I could do. I plugged it back in and the compressor started and my amp meter showed it was running. the only other thing is the evap motor has been squealing sometimes then stops squealing, but the fan is blowing and has not fully failed. I'm thinking the circuit board but maybe if the evap fan is not working right it's causing a lock out feature maybe ??? Don't want to buy a expensive board to find out that's not the problem. anyone experts out there on this ?

Posted by on

  • toddlauren Mar 11, 2009

    Thanks for the info. I had changed the circuit board before I read your advise based on some more troubleshooting. I checked the board for power on the same terminal molex connector you referred to. After determining that it had proper voltage on the line (hot) terminal and did not on the comp or the defr, I figured it had to be the ciruit board. Of course the is always the chance that the T-stat failed , which I am suspecting is a termocouple sending a milli volt signal to the board and the refrigerator and freeze controls might be just a set point device sending a setpoint to the control board. but I really don't know that much about the new components. Just know my box is now working , I purchased the board locally for $149.99 plus tax. It was worth a few extra dollars to not have to wait....thanks for the response



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • GE Master
  • 3,361 Answers

Make a insulated jumper wire.
Remove the circuit board panel.
Jump the line in side with the compressor terminal.
On the bottom of the control board you will see a molex connector with 3 wires. That is where you will see the 3 terminals.
If the compressor and fan motor come on after the jump.
Replace the control board.

Posted on Mar 10, 2009

  • steve
    steve Mar 11, 2009

    Good for you.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

Model PTS25LBMARWW GE refrigerator not defrosting

Two posibe reasons.
First the defrost heater is damage and need to be replaced. This is the most frequent problem and heater cost only about $32.

Second most serious but rear is the electronic control board is faulty and does not give the instruction or power to heater to heat up and melt frost. Need to be replace this is ruther expensive part about $132.
see link

Sep 29, 2010 | GE Refrigerators

1 Answer


Could be a number of things. Is the fan running in the freezer section, are the door gaskets sealing completely, even on the bottom of the doors? Could be a defrost issure where the thermotat is allowing it to over heat during defrost and the the cooling cycle starts after defrost and forms the ice an snow from the moisture in the unit.

Dec 30, 2017 | GE Profile 21.6 cu. ft. Side-by-Side...

1 Answer

GE Profile - Fridge Doesn't Cool But Freezer Works Fine

Had a similar problem with my Kenwood Fridge Freezer
If you're mechanically minded you could check if there's an opening and motorised flap (usually behind a cover) at the top of the fridge - Cold air from the freezer enters the fridge through this flap) The Sound you heard could have been the motor trying to open / close this flap. This flap can become frozen in the closed position - so cold air is unable to enter the fridge compartment) My fix was to thaw it with a hairdryer and reassemble. Another fix would be to empty the freezer and open the doors - it might take more than 24 hours but once completely defrosted if the flap is the issue it will have defrosted. Once plugged in again the door will open and cold air will start to flow into the fridge compartment. I had a quote for €195 for a call out / repair
I fixed it myself in an hour - Hope it works for you ...

Sep 20, 2017 | GE Profile PDS22MHR Bottom Freezer...

2 Answers

Side by side refrigerator not getting cold

Are any fans or the compressor running? Has this happening suddenly or is the been gradually? Let me know looks like no one answered you for 3 days. I will help. JT

Jan 30, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE Profile refrig side by side Model GSS 20iEMCC, not cooling


Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold


Dec 26, 2008 | GE Profile 26.6 cu. ft. Side-by-Side...

1 Answer

Red glow (from defrost heater?) at bottom of rear panel in freezer

This is from the GE Appliance "Knowledge Database" Web site:

Refrigerator - Explanation Of Red Glow

In a no frost refrigerator, the defrost timer activates defrost heaters in the evaporator section (rear of freezer) which heat up and melt the frost off the evaporator coils. This process lasts for approximately 25-45 minutes and usually happens up to twice a day.

During this time, there will be no running sounds, no fan noise, and you may hear water dripping or sizzling as it hits the heaters. On side by side models, you may even be able to see an orange glow at the bottom of the freezer.

This is normal.

Aug 06, 2008 | GE GSS20IEP Side by Side Refrigerator

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

229 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

Sal De

Level 3 Expert

2694 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers


Level 2 Expert

98 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides