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Try this. Remove power from the fan. Remove batteries from the remote. Press butttons on remote (might be stuck). Apply power to the fan. Install batteries in the remote and try all functions. If this doesn't work, the remote may be defective or the remote receiver may be defective. I can tell you from my own experience I have a ceiling fan that loses its mind whenever there is a power outage. Has to be reeducated from scratch
The problem you are describing is in the circuit board and governed by an ic to regulate the speed of the fan, without a diagram and a parts list, it would be next to impossible to fix. I would push them to take it back.
I find no replacement parts outlets. But you are in luck because Lowes and Home Depot sell replacement remote units that you can replace yours with. Choices vary but all will offer
the full range of controls including lights, dimming and speed control. Just requires a little DIY and
always turn off the breaker before repairing. Good luck.
It is possible that your remote control unit is faulty if the fan can be adjusted on the set. If so you can open the remote and check for loose components, normally the crystal or the controller IC can be loose . use a good touch up soldering job . If not try to get help from any electronic service shop as they may assist with the remote controller work. But take your fan alonf to confirm the service. Hope you try this out. Good day
Are you saying you have a dimmer for the fan light and it does not work, or you do not know if the fan came with a dimmer switch?
Most of these fans have two switches; one is for the fan speed(usually three speed) and the other is for the lights(on -off). Adding a Remote control , which is optional for this unit , will allow for remote speed control(variable or three speed), and light dimmer control. The remote controls can be purchased in your local Home Depot or Lowes store. Hope this helps....
Sounds like the capacitor. What brand? Aloha? If it is an Aloha brand fan like sold at WalMart it is a common issue. Just call there 800 number and they will send you a new one. You have to know the exact model number of have the bar code. Usually there is a bar code on top of the motor. Just take it down from the ceiling and look. I called them on Thursday and got a free switch and capacitor on Monday!! My fan is going great again. If you have the old switch check it or just call the fan's customer service!!
Just call 1-800-295-4448. Even the call is free.