Question about Kenmore Washing Machines

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On my Kenmore 22931 washer the bottom part of the agitator moves but the top part does not. My wife thinks it the clutch part (part no 387091) but I thought I'd ask before I try and take it apart or find replacement parts.

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  • jimdi99 Mar 10, 2009

    This is the first time I've tried to use this site.  My wife found it in the AARP Journal and I want to tell you that you have "Made Her Day".  You have validated what she thought to be the problem without suffering all the growning I was going to have to do to solve her problem.  Thank you very much....

    Jim (the husband)


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The agitator dogs are worn and need to be replaced. Remove the agitator cap and the bolt that holds down the agitator. With the bolt out you can remove the top section of the agitator (auger) where you should see 4 small white or beige plastic gears (dogs). Replace those and it should be ok.
On my Kenmore 22931 washer the bottom part of the - 12763ce.jpeg
Part number is 80040

Posted on Mar 10, 2009

  • Paulo Mar 10, 2009

    The part number you provided has been substituted, but it is the right part.


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Kenmore Series 80 washer. Agitates too slow

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Mar 28, 2010 | Kenmore Washing Machines

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I have a Kenmore washer that has trouble agitating. I took off the cap on the agitator and tightened the bolt that goes into the agitator. This fixes the problem for a while. Pretty soon the agitator...

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

There are two "bolts" for the agitators (assuming that you have the basic split system) The bottom agitator turns back and forth and the top section only turns one way.

The top section (when you remove the cap) usually has a plastic 1/2" square drive bolt.

If you remove the bolt and top section of the agitator, you should see a second 5/16" stud. under the stud is a rubber washer.

The first thing I'd do is pull both parts of the agitator and look at the splines inside of the lower agitator and the splines on the transmission agitator shaft. If either of them is worn / broken, your washer won't agitate. Also make sure that the two pronged "washer" is in place on the transmission agitator shaft and that the clip that holds it in place is fit.

If the splines are OK, I'd carefully put the lower agitator back on. Check the condition of the rubber washer on the stud. Install the stud and do not over-tighten.

Put the top agitator on tighten the 1/2" bolt carefully. Don't over-tighten.

Beyond that, you may be looking at a clutch or transmission problem.

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:!retrieve.pd?pop=true&modelNumber=110.92587400

I assume that you mean that the top agitator is not.

See the section of the Sears site for Agitator, Basket and Tub.

You'll see an item #5 "Clutch, Agitator". These are basically used to allow the top agitator to move only one way. If they are worn (which happens since they are plastic parts) the top agitator may not move either way.

There is also a part #6 "Agitator Auger" that screws into the main agitator shaft from the transmission. If this is loose, the top agitator may not move either.

Both of these are easy to check and repair.

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If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.

On the Sears parts site:!retrieve.pd?pop=true&modelNumber=110.26902691&pop=flush

replace the 110.26902691 with your model number (lift the lid and the model number should be printed on the cabinet) and look at the section on the Sears site for Agitator, basket and tub.

This is what they look like:

pd_26_110_80040?$pddetailsth$ #21 on diagram Dog, agitator (4) Number:3366877Substitution:80040 $9.25Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.

Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.

Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.

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HI, this is exactly what you need to eliminate this issue.i will list the part number below. you can click on that number to order the kit directly from the parts store if you wish.


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If the keys are in the washer they woud be around the agitator It is unlikely that keys on a ring would be under the agitator but if youwant to check you can do the following:


1 Unplug from the wall

2 remove the plastic cap on top of the agitator hold one of the blades of the agitator and turn the top area counter clockwise and the top should unscrew allowing you to lift up the bottom blades

3 Reverse procedure

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1 Answer

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* Inspect the agitator
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* Inspect the drive belt (belt drive only)
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* Test the motor
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* Test the transmission
* Inspect the pump coupling

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