Question about HP Officejet 6310 All-In-One InkJet Printer

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When I copy, send a fax, or scan it turns out HP 6310 all in one

With my HP 6310 all in one, when I copy, send a fax, or scan it turns out solid black

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  • sdwalker Mar 10, 2009

    I have tried this, This is a fairly new machine,(6months maybe) the bulb is still working, any other problems it might could be,

  • sdwalker Mar 13, 2009

    Hi, thanks for the help. I ended up calling HP and they are sending me a new one. I tried what they told me for an hr and nothing worked.

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  • 45 Answers

This is a hardware issue..connect the printer to the wall outlet..and then try to make a copy..if its still the same then machine should be replaced..reason is scanner blub is gone bad..

Posted on Mar 10, 2009

  • Srekanth Kumaar Mar 13, 2009

    if you have tried connecting the printer to the wall outlet and if its still the same..then you need to perform a full reset on the machine..
    1)unplug the power chord from the back of the printer..
    2)press and hold OK and CANCEL button simultaneously..
    3)while pressing those two buttons plug in the power chord to the back of the printer..
    4)after you plug in the power chord do not release the buttons..keep pressing the buttons till the screen goes blank..
    5)once the screen is blank..release the buttons and then turn on the printer..
    6)once the printer is completely ON..try to make a copy..if its still the same then get the machine replaced..
    please let me know what happens..




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