Question about Dell 966 All-In-One InkJet Printer

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Can't print document but I can scan

I have a Dell 966 All In One InkJet Printer and around the end of January it stop printing any documents. It can still scan pictures and transfer to my computer, so I know the connect is there. Have anybody heard of this happening?

Thanks

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  • edwind1 Mar 10, 2009

    A Microsoft Office Word window box appear, "Windows cannot print due to a problem with the current printer setup". Then it give you a list of options. I tried uninstalling and re-installing the drivers with no luck. Unplugging the USB and power cord. Nothing!

  • Joe Fine May 11, 2010

    Does the carriage move as if it were printing or does it just lie there without doing anything?

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  • 628 Answers

Try these steps:

1. Try to print a test page in the Printer Properties window. If it prints ok, then maybe Word is the problem. You may have specified some page parameter (e.g. margins, length, etc.) that was out of range.

2. Try the printer on another pc.

Posted on Mar 10, 2009

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My dell 966 won't print documents--put new cartridge in but contiues to say color ink is low but prints test page with no problem


This sounds like it may be as simple as correcting communication problems between the printer and the computer.

Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.

Turn off the printer. Unplug the printer power cable from the electrical outlet and let rest for a few mnutes. Reconnect the printer power cable into the electrical outlet, and turn on the printer.

Restart your computer.

This may resolve the problem.

Here is a website that you may find a useful resource:


http://support.dell.com/support/DPP/Index.aspx?c=us&l=en&s=gen

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1 Answer

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1 Answer

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1 Answer

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1 Answer

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In case if both the above doesn't work then check in the Print Preferences that you should not have saved the option of PRINT DOCUMENT IN BLACK ONLY. hope this helps , AJ

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1 Answer

Print queue will not clear after printing


dear sir

this is a typical usb inkjet printer problem

just follow the steps

open notepad

and copy paste

net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

and save as delete.bat file on desktop

run this file and reboot the machine

and run this file again

now print queue will get cleared

thanks

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1 Answer

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1 Answer

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