Re: HP OfficeJet T Series Printer cartridge error after...
1. Make sure the cartridge is securely in place. 2. Check the contacts on the cartridge and where it plugs into the printer and make sure there's no obstruction. 3. Try another of the same type cartridge. 4. Buy another printer! ;(
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Regarding your recent inquiry about the HP 45/78 printer error condition (i.e. improper print quality, etc'), it sounds like your cartridge's internal micro-electronics are either clogged or have electrically failed and will need to be replaced. NOTE: The HP 45/78/78+ ink cartridges are extremely robust (compared to many of the newer versions found in market today) and can typically be refilled 8+ times, on average, before suffering a hard internal electronic failure. To verify the electrical health of the ink cartridge, please perform the diagnostic checks below or refer to our HP printer diagnostics document: http://inkjet411.com/?page_id=1813
In some cases the ink cartridges just need to be FIRMLY re-seated into the carriage assembly (also check the cartridge restraining mechanism/arms if present - sometimes these mechanical restraints/arms become loose over time...please double-check these if applicable). We also suggest that you ensure the printer carriage/flex cables (where the cartridge interfaces to the carriage inside the printer) and ink cartridge rear electrical contacts are thoroughly clean to rule out poor connectivity as root cause: http://inkjet411.com/?page_id=1519
Cartridge & Printer maintenance should be evaluated:
Ensure both ink cartridges and flex cable contact surfaces (where the cartridge interfaces to the carriage inside the printer) are thoroughly clean: http://inkjet411.com/?page_id=1519
1) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe - a small amount of ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri-color cartridge).
2) If no ink is dispersed from nozzle plate (i.e. visible on towel) or ink cartridge completely fails to print on paper after installed in printer, then more drastic cartridge and printer cleaning steps will likely need to be performed to recover ink cartridge (NOTE: foam inside cartridge can dry out and become very hard - the foam must be moist with ink to function correctly (i.e. ink flows and wets the nozzle plate). Refer to 'clogged ink cartridge recovery' video here: http://inkjet411.com/?page_id=2818
Providing the ink cartridges are clean, the problem may be caused by a dirty wiper blade or poor seal in the service station (capping station where the ink cartridges park when not in use) and this is causing the poor jetting / print performance issue you are observing. Remove the ink cartridges and thoroughly clean the wipers and seals: http://inkjet411.com/?page_id=1519
DIAGNOSTIC TESTS FOR HP Officejet and LX, Officejet 300 series, 700 series, T series, D series, K series, G series, V series, 4100 series, 5100 series, 6100 series, 7100 series PRINTER (HP 45/78 ink cartridges):
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged.
Perform Printer Error Reset:
1. Open the printer/cover as if replacing the cartridge and allow the carriage assembly to move to the cartridges access/loading position.
2. Unplug the power cable from the rear of printer and close the printer's cover.
3. While depressing the power button, plug in the power cable. Keep the power button pressed for about 10-15 seconds, allowing the error flag to reset.
4. After printer powers on, cycle printer power once again and allow printer to fully initialize (may take ~5 minutes for the message/error condition to disappear).
NOTE: If ink cartridge error persists then replace ink cartridge.
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. Typically the ink cartridge's nozzle plate suffers a break at one of the flexible circuit lines within the base of the cartridge nozzle plate...refer to photo at bottom of this page: http://inkjet411.com/?page_id=509
However, if your printer works routinely after inserting a brand new HP 45 black or HP 78 color ink cartridge in it, this will confirm the root cause of failure.
We trust this detailed technical information provides you some additional insight into the issue you have endured.
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested!
If you need to purchase a new ink cartridge, we suggest you try a remanufactured HP 45/78/78+ ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and reportedly have a high reliability rating (plus free shipping for all orders above $20).
For any additional questions please contact us directly: Inkjet411help@gmail.com
This is an internal electrical malfunction within the cartridge - I suggest you run the following two service tests: 1) You can 'temporarily' bypass an 'Incompatible Cartridge' error (or any other cartridge electrical malfunction error for that matter) by accessing the OJ's service menu...see the Inkjet411.com support youtube video found here:
Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.
Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.
Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...
i had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...