Question about Konica Minolta MAGICOLOR 2300W LASER Printer

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Printer will not pick up paper and gives a paper jam error at tray 1. There is no paper jam.

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  • madeline_bai Mar 10, 2009

    I will try that. Thanks

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Change or clean the pickup roller for the first tray, and make sure no small paper stucking on sensor , check the sensor if its on right place or not broken. and u will be fine.
Clean the pickup rollers by alchohol

Posted on Mar 09, 2009

2 Suggested Answers

Corysf62
  • 188 Answers

SOURCE: paper not picking from tray 1

More then likely the paper feed rollers are worn. These rollers are replaceable, and are also included in the maintenance kit.

Posted on Sep 28, 2008

  • 1 Answer

SOURCE: Paper jam error

After I looked online for a solution I contacted the manufacturer and was advised to return the unit for repair.

Posted on Feb 12, 2009

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Error Code: 241.10
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-------------------------
Failure to feed possible causes include:
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Um I don't know what the other guy is saying since your paper jam has nothing to do with where he is telling to look...

From the service manual:

Error 241 subcode 10:
Page was not properly picked from tray 1.

Possible Causes:
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Action:

Fan media.
Turn media over.
Reduce amount of media loaded in tray 1.
Replace pick tires.*

To replace pick tires:

Integrated tray autocompensator pick roll assembly removal

1. Remove the integrated tray, and look underneath the printer for the autocompensator arm. Pull the arm
down.

ea54de4.jpg

2. Press on the end of the tab (A) and pull the pick roll off the arm. Repeat this step for the pick roll on the other side. Next, gently release the autocompensator arm. Discard the used pick rolls.

d606c52.jpg

Installation
1. Remove the new pick rolls from their packaging.
2. Pull the autocompensator arm down. Locate the recessed area on the pick roll, and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.

ae18bbc.jpg

3. Push the pick roll onto the arm with the tab aligned. Repeat this step on the other side to install the other pick roll.

c7c306e.jpg

4. Gently release the autocompensator arm. Insert, integrated tray.

Thanks and please take a moment to rate this solution as fixya.

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