Question about NorStar M7310 Corded Phone

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Need to forward to voicemail without phone ringing.

If one of our counselors is in session, we need to send a caller to voicemail without the office phone ringing. Any solutions? Can't find it in manual.

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  • gzischkale Mar 10, 2009

    Wow this is great - it works! Thank you.



    Any chance you know how to change the time feature?

  • Anonymous Mar 12, 2014

    we want to stop the call forwarding so the phones ring at our office

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  • 14 Answers

Transfer to voice mailbox: Feature 986, dial ext. number of phone and release. Call is transferred to mailbox without ringing the phone.

Posted on Mar 09, 2009

  • phtechoftx Mar 10, 2009

    To change time setting:

    Press "Feature" button, ** 8463 (spell "time"), then enter 22742 (spell "basic") as password. Follow display to change time. Go all the way thru until complete.

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Night service will only control if AA to answer (main greeting) or human, you!.
If people enter extension and it goes straight to vmail then the user invoked that option (Feature 987) which is what you should do when you leave your office.

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3. decide how long you want the phone to ring in 5 second intervals. the maximum time is 30 seconds. i'd recommend 25 seconds or less, as using 30 may cause you to be billed for a minute of airtime each time someone is forwarded to voicemail.
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if you have trouble with the above procedure, you can always call customer care at 800-331-0500 to change it.
OR QUESTION: How can I adjust the number of times my wireless phone will ring before the caller goes to voicemail? ANSWER: Contact Customer Care at 1-800-331-0500 or dial 611 from your wireless phone to change the amount of time your phone will ring before going to voice mail. The adjustments made by Customer Care are based on the traditional ring heard by the caller, not the unique Ringtone you hear from your phone. I just wanted to add that increasing the ring length to 30 seconds will not cause you to be charged a minute should the caller go to voicemail. This was confirmed by an AT&T technician.
http://forums.att.com/t5/Voice-Mail/Increase-the-number-of-rings-before-a-call-goes-to-the-voicemail/td-p/2576651

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That is for voicemail to email.
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