Question about Brother MFC 8220 All-In-One Laser Printer

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I need to correct the name and phone number from where my fax is sent from It shows an old company name and number at the top of the page Brother MFC-8220 MODEL

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Go to this link for the user's guide with all the instructions on how to change the name and number of the sender:

http://www.brother-usa.com/ModelDocuments/Consumer/Quick Setup Guide/QSG_MFC8120_MFC_8220_EN_1042.PDF

Posted on Mar 10, 2009

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How do i find out the location from where a fax has been sent from whilst i have there fax number ?


Hi! Somewhere, either on the header or footer of the FAX or on the Cover sheet should be listed the name or company of the sender, his/her phone number, the computer id, the time and date and the fax number. If you received a FAX where all of this information is missing, it may be from a scammer. There should be some sort of ID. Look carefully at the top and bottom of each page. Hope this helps.

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How do I remove the name that shows on top of a fax?


You may remove it by using the software.
The labellings you referred to is the header and footer.

You may remove them

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I want to change the name (My caller ID)when I fax how can I do that It show up as Holy Dreams that name of our former company. I want it to show as our new company. How do I do that


I believe you wish to change the "Station ID" on your MFC-240C. This setting will print out your company name and other header info on your faxes:

1) Press the <Menu> key
2) Press <Up> or <Down> Navigate to "Initial Setup"
3) Press <OK>
4) Note: Your station ID is already set, therefore the machine will prompt you to choose: (1) change, or (2) exit without changing - choose (1) to change
5) Enter your fax number, then press <OK>
6) Enter your company name using the dial pad keys. This may take a little practice. Press the dial pad key the correct number of times to produce your desired letter. Use your (>) right navigation key to advance to the next space. If you entered a letter incorrectly and want to change it, press the left navigation key to move the cursor under the incorrect letter.
7) Press <OK> when finished
8) Press <Stop/Exit> to resume normal operation

There! You should have it. I hope this helps!


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I would first test a fax to see if it completes on your end then is received on it's entirety on the receiving end. Then print a fax transmittal report to confirm. Once that shows success, print your polling fax report and verify.

If it says zero pages sent, chances are the fax failed.

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Your cable company is correct. Your printer is set to the phone/fax mode which allows the machine to be act as a phone or fax. It can tell the difference between an incoming voice call and an incoming fax. You should set your printer to Fax Only. Here's how:

  1. Push the menu button
  2. Press 0 (zero)
  3. Press 1 (one)
  4. The display should now show fax only.
  5. Press Ok.
To review what we did:
We set your printer to only recognize faxes when they are sent. Voice calls will now go through to your voice mail, if you do not answer.

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Brother all in one MFC


According to the user manual, which can be obtained at
http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc210c_all&type2=5&flang=English&dlid=
if you don't have one handy, the steps to set your fax machine's number is on page 42. The steps to take are:

Setting the Station ID
You should store your name or company name and fax number so
they print on all fax pages you send.
1 Press Menu/Set, 0, 3.
2 Enter your fax number
(up to 20 digits).
Press Menu/Set.
3 Use the dial pad to enter your name (up to 20 characters).
(See Entering Text on page B-11).
Press Menu/Set.
4 Press Stop/Exit.
You cannot enter a hyphen in the fax number. To enter a space
press once between numbers.
If the Station ID has already been programmed, the LCD will ask
you to press 1 to make a change or 2 to exit without changing.

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Problem with the fax


s.gif s.gif
Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

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1 Answer

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s.gif s.gif
Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
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  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
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  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
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Incorrect Fax Number showing on sent Faxes


the solution given is correct. happy faxing OMNIPRESENT

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