Question about Microsoft Windows XP Home Edition

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2008 TurboTax will not load

Keep getting ( Post Uninstall Cleanup exeception occurred access to the Path WinPerFormset.msi is Denied

1st time I every had problem with Turbotax

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  • pchappycampe Mar 12, 2009

    its all fixed ,re-installing did not do it,had to go into task manager

  • Anonymous Apr 01, 2009

    Can not install TT 2008. Keep getting error:

    (Post Uninstall Cleanup exeception occurred access to the Path WinPerFormset.msi is Denied.)

    Tried solutions on TT troubleshoot site and still can not fix problem.


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  • 12 Answers

Try re-installing it.
That should solve your problem.

Posted on Mar 10, 2009

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Getting error messages when trying to load the cd on my computer running windows xp. error message is 1334 and avg firewall comes out with a trojan virus. Is my cd bad, can it be replaced? I have been...


Hello sharon! My name is Kandi and I am an Expert with Fixya and also an Employee of Intuit. I troubleshoot TurboTax and supervise agents who handle customer service calls. I am very familiar with the error that you are talking about and it has nothing to do with your TurboTax disk. In order to install your disk, you need to remove your AVG virus software and reinstall it later when your finished filing your taxes. There is a problem with the older versions of AVG thinking that TurboTax is a virus and it will block the installation of the program. Go to your control panel, and remove AVG completely. Reboot your pc. Run disk cleanup (Start, programs, system tools & click on disk cleanup) and check all available boxes when asked. Then run disk defrag (located in the same place as disk cleanup as noted above). Then put your TurboTax disk back in your pc and try to install again. If you cannot get the disk to install, you can reach us for customer support by going to www.turbotax.intuit.com. Click on the support link and then move all the way down almost to the bottom of the page and look for the box on the right side that says "Contact us". Choose the option that best describes your problem and it will forward you to your choice of contact method (we have chat email and phone service all available at no charge to you). We are open from 5am until 9pm pst.

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Can't download iTunes, IE 8, HP Printer...Fatal Error MSI Scan is the usual statement, although I've gotten numbered failures too. But Fatal Error is the main one.


Hey

The SCAN.MSI that comes up about your HP printer, that is located on the CD in a special folder.

It would be best for you to completely uninstall all HP programs from the computer related to the printer.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
unplug the printer first
use the free(ware) version. Download the program, start it, go to the uninstall programs part, find the HP related items and uninstall, Use medium setting and delete all files and items it finds, just click on select all and then delete.

When that is done restart the computer, then use the CD or I'll direct you to the full feature download to reinstall it.

I've delt with this scan.msi issue quite a few times here and I know how to solve it. If this doesn't work for whatever reason you would have to go to the cd (right click, open) and find the scan.msi file, when the error comes up asking for the scan file, direct it there (Exactly to the file in the cd, it may be hidden inside a few folders) and it should solve that one.



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1 Answer

Turbotax 2008


Hello There, I found this in their FAQ Guide. Hope this resolves your problems, I know it is a bit of a read. Good Luck!!

What is happening?

Double-clicking on a backup, portable company file, or a file with an extension other than .qbw, the following error occurs:
An error occurred when QuickBooks tried to create, open, or use the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6150,-1006).
Or, if you attempt to double-click the data file without QuickBooks open, the following error occurs:
There was an unexpected error reported while trying to run QuickBooks with company file "path location". Error code 80070057.
Note: More than one error message that includes the error code 80070057 exists. If this is not the exact wording of your error message please refer to one of these other documents:
Error: 80070057 parameter is incorrect" when clicking on a QBB, QBM, QBW, NT, or TLG file from a Google Search Timeline
Error: 80070057 parameter is incorrect" when clicking on a QBB, QBM, NT, or TLG file from a Google Search Timeline
Error: 80070057, the parameter is incorrect. There was an unexpected error reported while trying to run QuickBooks with company file [path and name]
Error: 80070057 the parameter is incorrect" and "You do not have sufficient permissions to delete files...
If your Error 80070057 is different than the ones displayed, perform a new Search.

Why is this happening:
QuickBooks cannot read the company file because the QuickBooks file extension was changed or is the wrong type (.qbm, .qbb, .qbx).
This error can also occur during conversion or creation of a backup or portable company file if QuickBooks detects data damage in the company file.
This error may possibly occur if the QuickBooks installation is damaged.
This error can also be caused by attempting to open the portable company file (.qbm) without having QuickBooks open.

How to fix the problem:
Verify that the file extension displays company name.qbw and not a shortcut.
Copy the company file, change the extension to .qbm, .qbb, or .qbx, and follow the appropriate steps to open a portable file, backup, or accountant's review.
If the error occurs during the conversion or creation of a backup or portable company file, run the Verify utility to check the file for data damage. If it finds damage, run the Rebuild utility.
Repair the QuickBooks installation.
Uninstall, and then reinstall QuickBooks.

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You have to change the permissions on the folder that is trying to be accessed to allow full control, but TurboTax is broken in other ways and you may not be able to reinstall anyway. Horrible coding on TT 2008.

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Download and then run the microsoft installer cleanup utility from here:

http://support.microsoft.com/kb/290301

Select adobe install you want to clear and it'll clean out the installer reg entries fro the program allowing you to install over the top of it

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Uninstall the device and download a new set of drivers for the sigmatel audio at www.dell.com/support/driversanddownloads then reinstall the device and update the driver

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Go to this website http://turbotax.intuit.com/support/kb/update/update/2201.html?lid=stic double click the link maualy update your Turbo Tax hope i help you with your problem :p
PS:
or
Error 9111 indicates a connectivity issue:
An error occurred while we were checking for TurboTax updates and we could not connect to the program update system.
Your computer's firewall or other security software prevents TurboTax from accessing updates on our server. Error 9111 will continue to occur until you resolve the issues caused by your firewall.
Do one of the following:
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Still can't update? If you still have problems updating TurboTax, order the free update CD. To order, call us toll-free at 800-624-8384.


or

It's Blocked with your Firewall try UnBlock it to your firewall
for Firewall removal instruction click this link:
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They are the manual instructions but Symantec to have an automatic removal tool floating around. put the CD back in the drive (or get access to it from it's directory or whatever) then repair it as follows:

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let it go through it's dog&pony show then when it's done, uninstall it properley:

C:\> msiexec /x "D:\SAV\Symantec AntiVirus.msi" or

Download the Windows Installer Cleanup Utility package from:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Install and run. Remove the offending Symantec Install Package from the list. Wella.

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