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DCP Attendent 302C putting calls on hold everytime

I have one DCR Attendent 302C. Since yesterday, it is putting callers on hold. We pick the phone receiver on the 302C but call still remains on hold. It continues to beep and blink red light. Is ther a way to put it back to state where it would not put calls on hold (unless operator is busy).

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  • sawangahra Mar 09, 2009

    I do not have a manual. I am new to the system

  • sawangahra Mar 09, 2009

    localwonder
    Rank: Wiz Rating: 84%, 165 votes

    I suggest a proper hard reset by unplugging this unit for 5 min. this should fix the software scramble.
    =====

    I unplugged it last night but it did not reset itself. I do get few calls (sometimes) to the phone. It is not putting all the calls on hold :-(

  • sawangahra Mar 10, 2009

    Shadow1989
    Rank: Wiz
    Rating: 83%, 61 votes

    This should tell you everything you need to know.http://support.avaya.com/edoc/docs/def7_...

    ================================
    I plugged off the 302C and then switched off the Night Mode. It still does not take the calls from outside. the Position Available light is on. There is a "ALARM FAILED" light that is on. When I press the button next to "Alarm Failed" button, it shows number 748 on the screen. What is this and it seems alarm failed may have caused phone not to take calls.

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You need to use the phone software to Restore Factory Defaults.

Visit the Download Center to download the software.

Posted on Mar 16, 2009

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If we talk about error 748, an attempt was made to exceed the number of users making a connection.


Possible reason- technical issue

Solution- Reset the system. Remove all connections. keep it off for few minutes. Again make all connections.

if not resolved, call technician.

Thanks for using Fixya.

Posted on Mar 10, 2009

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You can place callers on hold to answer other calls or to find information for the caller. You can have a call on hold at each of the 6 call appearances. To place a call on hold, perform the following: 1. While on an active call, press the HOLD button. n The On Hold lamp at the call appearance button goes on. n The call appearance lamp goes off. n The display goes blank. n The Position Available lamp goes on. n The console returns to the normal operating mode. To return to a held call, perform the following: 1. Press the call appearance button where the call is held. n The On Hold lamp at the call appearance button goes off. n The call appearance lamp goes on. n The Position Available lamp goes off. n The person who was on hold is reconnected to the console. n The person’s name (if available) and extension are displayed. 2. To end the call, press the RELEASE button. n You are disconnected from the call. n The call appearance lamp goes off. n The display goes blank. n The Position Available lamp goes on. n The console returns to the normal operating mode. NOTE: When the On Hold lamp flashes, it indicates that the hold time has expired. When this happens, the console also beeps to indicate that a call needs attention. Press the call appearance button and answer the call.

Posted on Mar 09, 2009

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When you unplug it you need to unplug the adaptor as well as the phone line.... it gets some power from the phone line as well

Posted on Mar 09, 2009

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The following is a typical scenario for answering overflow attendant console calls from a backup telephone: 1. The Calls Waiting In Queue threshold is reached. n The backup telephones beep and will beep every 10 seconds until the calls in queue go below the threshold or you shut the ringer off by pressing the RINGER CUTOFF button. n The Queue Calls lamp starts flashing. n If calls remain in the queue for 15 seconds, the Queue Time lamp starts flashing. 2. Press either the QUEUE CALLS or QUEUE TIME button. n The display shows how long the calls have been waiting in queue and how may calls are in queue:3. To answer the first call in queue, dial the Trunk Answer Any Station feature access code _____ or press the automatic dialing button administered with that feature access code. 4. When finished with the call, hang up. In addition to answering overflow calls, you can use the backup telephones in a hospitality environment to handle guest requests such as wakeup calls. To do this, the following feature buttons must be administered on the backup telephone(s): n Automatic Wakeup n Check-In n Check-Out n Do Not Disturb Extension n Night Service (a NIGHT button can be assigned on only one backup telephone) n Busy indicators for the attendant console and the other backup telephones. Busy Verification The Busy Verification feature allows attendants and backup telephone users to make test calls to see if a trunk is actually busy or out of service. To use the Busy Verification feature, perform the following: 1. At the attendant console or a backup telephone, press the BUSY VERIFY button. 2. Dial the trunk access code followed by a specific trunk number (such as, 01, 02, and so on). One of the following occurs: n If the trunk is busy with an active call, you are bridged onto the active call. All parties on the active call receive a warning tone (2-second burst of 440 Hz tone) to let them know that you are bridging onto the call. A half-second burst of warning tone repeats every 15 seconds, as long as you remain on the call. n If the trunk is out of service, the busy verification is denied. You will hear reorder tone. n If the trunk is idle and it is an outgoing trunk, you will hear dial tone. You can make a call on that trunk to verify that it is in working order. If the trunk is an incoming trunk, you hear a confirmation tone which indicates that the trunk is available for use. 3. Press the RELEASE button to end the call from the attendant console, or go on-hook from a backup telephone. To activate Call Forwarding - All Calls, or Call Forwarding - Busy/Don’t Answer for an extension, perform the following: 1. Press the START button or an idle call appearance button. n You hear a dial tone. n The call appearance lamp goes on. n The Position Available lamp goes off. 2. Dial the Call Forwarding - All Calls activation feature access code _____ or the Call Forwarding - Busy/Don’t Answer activation feature access code _____. n You hear a dial tone. 3. Dial the extension of the user who wants his or her calls forwarded. n You hear a dial tone. 4. Dial the number to which you want to forward calls (the forwarded-to number). Listen for call-progress tones: n Confirmation tone — Call Forwarding is activated. n Intercept tone — The feature cannot be activated because of restrictions assigned to the forwarding number or the forwarded-to number. 5. Press the RELEASE button. n The call appearance lamp goes off. n The display goes blank. n The Position Available lamp goes on. n The Call Forwarding feature is now activated. n The console returns to the normal operating mode. To cancel the Call Forwarding - All Calls, or Call Forwarding - Busy/Don’t Answer feature for an extension: 1. Press the START button or an idle call appearance button. n You hear a dial tone. n The call appearance lamp goes on. n The Position Available lamp goes off. 2. Dial the Call Forwarding deactivation feature access code _____. n You hear a dial tone. 3. Dial the extension for which the feature is being deactivated (the forwarding extension). n You hear a confirmation tone. This indicates that the feature is deactivated. n The call appearance lamp goes off. n The display goes blank. n The Position Available lamp goes on. n The console returns to the normal operating mode.

Posted on Mar 09, 2009

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This should tell you everything you need to know.
http://support.avaya.com/edoc/docs/def7_1/d71qref3.pdf

Posted on Mar 09, 2009

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I suggest a proper hard reset by unplugging this unit for 5 min. this should fix the software scramble.

Posted on Mar 09, 2009

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Yes try to reset by entering all its settings again.as new./

Posted on Mar 09, 2009

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