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Despite telephone assistance from both the store that sold us our RCA TV set (Hill's Tv., Burlington, Ont.) AND the 800 number provided for Guild Plus assistance, we have been unable to re-activate our guide plus system (after 8 years of happy use). The first choice would be to find a way to reactivate our guide plus system; the second option is to find a way to de-activate it so we can record programs in the normal way with our VCF. At the moment, the guide plus seems to override the other option. We have been without this service for over 3 months, so we need a solution as soon as possible.

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  • don gillies Mar 11, 2009

    I accept, reluctantly, the news that because of a faulty "chip," my guide plus system no longer works. However, it is still preventing me from recording programs on a VCR in the old fashioned way. So, HOW DO I DISCONNECT the Guide Plus System so I can do something else on the same RCA TV?
    Look forward to a response.

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Hi
this site can help u a lot i think try it

http://www.repairfaq.org/sam/rcatune.htm

thank u,,,,,,,,,,

Posted on Mar 11, 2009

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As ginko has said you need to contact whoever you brought it from.

Posted on Mar 11, 2009

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1) Click File|Download Weekly File on the menu.

2) Enter 11111 as the ZIP Code.

3) Click the Download Button and Let the Download Complete.

4) Repeat steps 1-3 this time entering your correct information

5) Complete the download.

Changing the ZIP Code and Re-entering your correct ZIP Code should purge any old data in the database in the case of a database corruption.

If this doesn't work you will need to contact guide plus directly through their website. If you still need assistance also please let me know. Also please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

Posted on Mar 09, 2009

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This is the processing chip that has failed. the bad news is, this part has been discontinued and there is no aftermarket replacement. Once this chip fails, there will be no way to control the core user interface. sorry for this unfortunate news.

Posted on Mar 09, 2009

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You need to call the seller, where did you buy the equipment?

Posted on Mar 09, 2009

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