Question about Sony Playstation 3 (PS3) Console

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When Im updating my ps3 all of sudden the updating process stop and this message shown >> "error occured during update operation. contact tech support for assistnce (8002F14E)" << everytime I turn it on it still the same the update process become stuck please help me

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  • Anonymous Mar 23, 2014

    Software update process failed

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  • Master
  • 2,653 Answers

There's nothing you can do.

You'll have to contact Sony @ 1-800-345-SONY

The only way you could potentially fix it is with a nam flasher and a PS3 mod chip.

It's ONLY for advanced users though.

Posted on Mar 09, 2009

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Check Your Playstation 3 Error Code


<span style="font-weight: bold;">Error Code - Meaning/Suggestion/Possible Fix:<br /><br /><span>0710102 - DNS Error: No DNS server available.</span><br /><br />80010001 - Major Error, Game ability stopped.<br /><br /><span>80010006 - An error occurred during the start operation. - Corrupted folding install.</span><br /><br />80010007 - An error occurred during the start operation. - During the (internal) hard drive disk swap tests. suggests a failure with the hard drive.<br /><br /><span>80010017 - Can't start Blu-ray Game</span><br /><br />8001050B - Will not play demo game from the hard drive. When a Blu-ray disc is inserted. - Cause unknown".<br /><span><br />8001050D - An error occurred during the start operation; PS3 game swapped using the eject function and then play pressed quickly. - Insert PS3 game again.<br /></span><br />80010510 - Will not play games installed on the hard drive. - Cause unknown.<br /><br /><span>80010516 - An error occurred during the start operation: PS1 game swapped using the eject function and then play pressed quickly. - Insert PS1 game again.</span><br /><br />80028EA5 - Unknown. User cannot connect to Playstation Network ("PSN"). Contact Sony for resolution.<br /><br /><span>80028EA6 - Connection Error: Turn off PS3, unplug router and modem. Turn on modem and allow it completely boot-up and synchronize. After the modem shows that it is "online", then plug in the router and allow it to completely boot. Lastly, plug-in and turn on the PS3.</span><br /><br />80028F10 - Go to Display Settings then HDMI (or whatever your connection is) and choose Automatic.<br /><br /><span>80028F17- PS2 Disc Boot Error. An error occurred during the start operation: PS2 game swapped using the eject function and then play pressed quickly. - Insert PS2 game again.</span><br /><br />80028F18 - PS2 Disc Error. Unsupported disc: eg. Utility discs, BB discs, IQ Remix game etc.<br /><br /><span>80028F19 - PS2 Disc Error. Fsck: the internal PS2 disk was corrupted. You may be able to use the HDD utility disc to fix it (use with caution), otherwise, contact Sony.</span><br /><br />80028F1A - PS2 Disc Error. invalbnnetcfg: network config error.<br /><br /><span>80029023 - Exchanging Key Information: exchange has timed out.</span><br /><br />80029024 - Cannot obtain an IP address. DHCP failure. Check network connection, modem and/or router.<br /><br /><span>80029301 - An error occurred during the delete operation: attempting to delete PS2 data from virtual memory card.</span><br /><br />80029513 - Copyright Violation when attempting to install game.<br /><span><br />80029516 - Sign in to PLAYSTATION-Network: needed for some games or PS3 processes. Sign-in is required for current operation/request.</span><br /><br />80029564 - Downloaded game will not install: Cause unknown.<br /><span><br />80029945 - Can't playback burned BDr movie: Error in picture.</span><br /><br />80029946 - Attempting to play burned Dual layer NTSC disc on a PAL PS3. The workaround is to transfer files to the PS3 via TVersity.<br /><br /><span>80029C68 - Corrupt data. Usually on an external device.</span><br /><br />8002A10D - Unable to Add friend in XMB. (Normally because you have reached the limit of (100 friends)<br /><br /><span>8002A4A6 - Cannot load game to play online.</span><br /><br />8002A515 - Error Signing in.<br /><span><br />8002A548 - Unable to remain logged in. Either due to game or server.</span><br /><br />8002A705 - Unable to connect to server/host. If you are using a router, check port/DMZ configuration.<br /><span><br />8002A71A - Possible NAT Error. Can log into Game Server but can't join game and can't host game. Turn off the PS3 and wait for 5 minutes.</span><br /><br />8002B241 - DVI has no audio.<br /><span><br />8002F994 - Too many people currently downloading the update. Server(s) at capacity. Wait and retry</span>.<br /><br />8002F997 - Trying to Update the XMB Firmware: Copying to a file and installing from a USB drive failed.<br /><span><br />8003041F - An error occurred during the copy operation. (Using media server)</span><br /><br />8003051E - Game will not Save.<br /><span><br />80030920 - An error occurred during the copy operation. The file may be corrupt or there isn't enough memory. Try copying data from original source.</span><br /><br />80031150 - System Settings Fail to Save. Possible Blue Screen Setting information is corrupted.<br /><br /><span>80031601 - Error Creating Account.</span><br /><br />8013013D - A connection error has occurred: Causes may include the actual SSID of the wireless access point/router or signal strength. If the connection drops, try enabling DMZ functionality on your router (if supported) for your PS3. Otherwise check WPA key. The PS3 wireless interface [currently] does not support WPA2 - only WPA, WEP or none.<br /><span><br />8013013E - WEP Key error: Change WEP key to *only* numbers and try again, or switch to WPA.</span><br /><br />80130203 - PS3 connects to the internet (you can go a website via the PS3's browser), but cannot connect to the Playstation-Network. Typically this means that the required ports are not open/accessible. Check your router's configuration.<br /><br /><span>8013030 - System Error: Due to failed update download.</span><br /><br />8013030F - Access Point was not detected. Check your router's configuration and make sure that SSID broadcast is enabled.<br /><span><br />80410418 - DNS Error.</span><br /><br />80410A0B - Internal error: "Hardware Fault". Send unit back to be replaced/fixed.<br /><span><br />80710016 - The Playstation Network is down.</span><br /><br />80710092 - "An error has occurred. you've been signed out from the Playstation-Network". Connection dropped? If your PS3 is wireless (least preferred), the association between the PS3 and the access point may have been dropped. You may need to "reboot" your PS3 if your PS3 and router are unable to establish an association.<br /><br /><span>80710101 - Connection error.</span><br /><br />80710102 - IP Address conflict. PS3 cannot connect to your router with it's current IP Address information. Try rebooting your router and PS3. Occurs when two devices on your network have the *same* IP Address.<br /><br /><span>807101FF - An error occurred during communication with the server. This is a DNS error. It occurs when your PS3 tries to perform a DNS lookup to connect to the server.</span><br /><br />8071053D - Hard boot the PS3. Turn off the PS3 via your controller (this is stand-by mode), Turn off the PS3 switch on the back of the PS3 and remove the power cord. Next, turn-off/unplug your modem (and router if applicable) for about 5 minutes. Then turn on the modem and wait for it go "online". If you have a router, turn it on and wait for it go "online". Then turn your PS3 back on and make a new network connection.<br /><br /><span>80710541 - The connection to the server timed out. This is usually due to: high traffic (between you and the server), high traffic at the server [itself] or you have a "poor path" to the server. Depending on result: Press the 'X' button to repair and restore default.</span><br /><br />80710723 - Possible Port Error: Try opening ports. Configure your router to pass the following ports to your PS3:<br />TCP ports: 80, 443, 5223<br />UDP ports: 3478, 3479, 3658<br />Another option is (if your router supports DMZ functionality) to configure your router's DMZ functionality to pass traffic to your PS3.<br /><br /><span>80710A06 - An error occurred during the install operation. Error when downloading game from the Playstation-Network. An error occurred.</span><br /><br />80710B23 - Playstation-Network is down or Playstation-Network is too busy to respond.<br /><span><br />80710D23 - Turn the PS3 off for a bit. For 30 minutes give or take. Make sure that you either unplug or actually turn off the switch (located on the back of the PS3). "Stand-by" mode is when you see the red LED on the front of the PS3. If you see the red LED on the front of the PS3, your PS3 is *NOT* off.</span><br /><br />81019002 - Error copying saves from location "A" to location "B" not open to connect to store but PS3 can connect to internet.</span>

on Feb 21, 2011 | Sony Playstation 3 (PS3) Console

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PlayStation 3 ERROR CODES


Complete PS3 Error Codes:<br /> <br /> <br /> 0710102 - DNS Error; No DSN server available.<br /> <br /> 8013030 - System Error due to failed update download<br /> <br /> 80010001 - Major Error , Game ability stopped<br /> <br /> 80010006 - An error occurred during the start operation (corrupted folding install)<br /> <br /> 80010007 - An error occurred during the start operation (during disc swap tests)<br /> <br /> 8001000B - it happens when trying to establish wireless connection<br /> <br /> 80010017 - Can't start BlueRay Game<br /> <br /> 8001050B - Will not play demo hard drive games, (when blue-ray disc is inserted) - cause unknown<br /> <br /> 8001050D - An error during the start operation; Ps3 game swapped using the eject function and then play pressed quickly - ps3 game inserted again<br /> <br /> 8001050F - Hardware failure. Cannot update firmware or connect to internet.<br /> <br /> 80010510 - Will not play games installed on the hard drive<br /> <br /> 80010514 - Possibly reading blu-ray disc problem<br /> <br /> 80010516 - An error occurred during the start operation; Ps1 game swapped using the eject function and then play pressed quickly - ps1 game inserted again<br /> <br /> 80023101 - Unknown<br /> <br /> 80028E07 - which pops up when i try to update to 1.93 and says that i have been disconnected from the server<br /> <br /> 80028EA5 - User cannot connect to PS3 network<br /> <br /> 80028EA6 - Connection error , Possible Proxy error power cord. Then shut off your modem/router, for about 5 minutes, then turn the modem back up first and let it sync, then turn the router back on(if using one) and let it sync. Reconnect your power cable and flip the back switch up again. Then make a new network connection.<br /> <br /> 80028EA8 - Seems to mean unable to authorize isp account details<br /> <br /> 80028F10 - Go to Display Settings then HDMI (or whatever your connection is) and choose Automatic,<br /> <br /> 80028F17 - Ps2 disc Boot Error , An error occurred during the start operation; Ps2 game swapped using the eject function and then play pressed quickly - Backup ps2 game inserted again<br /> <br /> 80028F18 - Ps2 Disc Error, unsupported disc; eg. Utility discs, BB discs, IQ Remix game etc. ode).<br /> <br /> 80028F19 - PS2 Disc Error , fsck; the internal PS2 disk got corrupted and I guess that you can use HDD utility disc to fix it<br /> <br /> 80028F1A - Ps2 Disc Error , invalbnnetcfg; network config error<br /> <br /> 80029023 - Exchanging Key Information exchange has timed out<br /> <br /> 80029024 - "The attempt to obtain an IP address has timed out".<br /> <br /> 80029301 - An error occurred during the delete operation (attempting to delete some ps2 homebrew from virtual mem card)<br /> <br /> 80029501 - connection<br /> <br /> 80029509 - When the PSN network is down for maintenance.<br /> <br /> 80029513 - This content cannot be accessed on your account (80029513)<br /> <br /> 80029516 - Sign in to PLAYSTATION-Network (needed for some games or Ps3 processes - have to sign in to use them)<br /> <br /> 80029564 - Downloaded game will not install<br /> <br /> 80029751 - warhawk wont start but eveything else seems ok<br /> <br /> 80029945 - Can't playback burn BD movie<br /> <br /> 80029946 - Attempting to play burnt Dual layer NTSC disc on a PAL ps3 ( workarounds is to transfer files to ps3 via TVersity )<br /> <br /> 80029C68 - Corrupt data usually on external device<br /> <br /> 8002A10B. It shows up when I try to view my friends trophies, profile etc.<br /> <br /> 8002A10D - Unable to Add friend in XMB<br /> <br /> 8002A4A6 - Cannot load game to play online<br /> <br /> 8002A515 - Error Signing in<br /> <br /> 8002A524 - connection<br /> <br /> 8002A548 - Unable to remain logged in - either to game or server<br /> <br /> 8002A705 - Unable to connect to server/host. Check router port configuration.<br /> <br /> 8002AD23 - Unknown<br /> <br /> 8002AD3D - Cannot Log into PSN - Is the PSN down? Try manually configuring your PS3 IP info. Try disabling medai server connection in the PS3.<br /> <br /> 8002B241 - DVI has no audio.<br /> <br /> 8002B71A - Possible NAT Error , Can log onto Game Server but can't join game and can't host game<br /> <br /> 8002F994 - Too many people downloading the update (download it later on)<br /> <br /> 8002F997 - Can not update XMB firmware<br /> <br /> 80030001 - Deleting messages from inbox<br /> <br /> 8003041F - An error occurred during the copy operation (using media server)<br /> <br /> 80030517 - It seems to happen when you copy large media files.<br /> <br /> 8003051E - Game will not save<br /> <br /> 80030920 - An error occurred during the copy operation, the file may be corrupt or there isn't enough memory (Try copying data from original source)<br /> <br /> 80031150 - "Setting information is corrupted.Press the x button to repair and restore default"<br /> <br /> 80031601 - Error Creating Account<br /> <br /> 8013013D - "A connection error has occurred" - May be to do with the SSID of the Router or signal strength if the connection drops Putting the PS3 into DMZ may help - otherwise check WPA key Ps3 can't handle WPA2 only WPA or none<br /> <br /> 8013013D - connection<br /> <br /> 8013013E - WEP Key error, change WEP key to all numbers (on router homepage) and try agian, or which to WPA. - Otherwise disable security<br /> <br /> 80130203 - PS3 connects to internet but not to network - Typically means that the required ports are not open to connect to store but PS3 can connect to internet.<br /> <br /> 8013030F - Access Point not detected<br /> <br /> 8041040F - Communication with the server failed. A dsn error has occured.<br /> <br /> 80410418 - DNS Error<br /> <br /> 80410A0B - Internal PSP error, hardware fault. Send back to be replaced/fixed.<br /> <br /> 80710016 - Playstation Network is down.<br /> <br /> 80710092 - "An error has occurred. you've been signed out from the ps network" , "Media Server Error: A network error has occurred (80710092)"<br /> <br /> 80710101 - Connection error<br /> <br /> 80710102 - IP conflict , PS3 Cannot connect to the router with current IP information - Try rebooting your router<br /> <br /> 807101FF - An error occurred during communication with the server. This is a DNS error - This is a DNS error<br /> <br /> 8071053D - Hard boot the PS3, turn off the PS3 to stand-by, flip off the back switch and completely remove the power cord. Shut off your modem/router, for approx. 5 minutes, then turn the modem back up first and let it sync. Then turn the router back on (if you're using one) and let it sync. Reconnect your power cable and flip the back switch up again. Then make a new network connection<br /> <br /> 80710541 - The connection to the server timed out.<br /> <br /> 80710723 - Possible Port Error - Try opening ports , TCP port: 80, 443, 5223 and UDP port: 3478, 3479, 3658. or add Ps3 to DMZ<br /> <br /> 80710A06 - An error occurred during the install operation (error when downloading game from PSN - network error occured<br /> <br /> 80710B23 - PS3 Network is Down or PS3 Network is too busy to respond<br /> <br /> 80710D23 - Turn the PS3 off for approx. 30 minutes with the power toggle, not standby mode<br /> <br /> 81019002 - Error copying saves from location A to location B not open to connect to store but PS3 can connect to internet.

on Feb 06, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

How do get your ps3 to stop it from saying an error occurred during the update operation code(8002f149)


Try updating it by using your PC and a USB flash drive. Follow the instructions on the Playstation webite under the update quick click button on their main page.

Sep 12, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Sony PS3 ERROR CODE 80710092?


80028EA8 - Seems to mean unable to authorize isp account details

here are some of the ps3 error code that might help you in the future..

Complete PS3 Error Codes:


0710102 - DNS Error; No DSN server available.

8013030 - System Error due to failed update download

80010001 - Major Error , Game ability stopped

80010006 - An error occurred during the start operation (corrupted folding install)

80010007 - An error occurred during the start operation (during disc swap tests)

8001000B - it happens when trying to establish wireless connection

80010017 - Can't start BlueRay Game

8001050B - Will not play demo hard drive games, (when blue-ray disc is inserted) - cause unknown

8001050D - An error during the start operation; Ps3 game swapped using the eject function and then play pressed quickly - ps3 game inserted again

8001050F - Hardware failure. Cannot update firmware or connect to internet.

80010510 - Will not play games installed on the hard drive

80010514 - Possibly reading blu-ray disc problem

80010516 - An error occurred during the start operation; Ps1 game swapped using the eject function and then play pressed quickly - ps1 game inserted again

80023101 - Unknown

80028E07 - which pops up when i try to update to 1.93 and says that i have been disconnected from the server

80028EA5 - User cannot connect to PS3 network

80028EA6 - Connection error , Possible Proxy error power cord. Then shut off your modem/router, for about 5 minutes, then turn the modem back up first and let it sync, then turn the router back on(if using one) and let it sync. Reconnect your power cable and flip the back switch up again. Then make a new network connection.

80028EA8 - Seems to mean unable to authorize isp account details

80028F10 - Go to Display Settings then HDMI (or whatever your connection is) and choose Automatic,

80028F17 - Ps2 disc Boot Error , An error occurred during the start operation; Ps2 game swapped using the eject function and then play pressed quickly - Backup ps2 game inserted again

80028F18 - Ps2 Disc Error, unsupported disc; eg. Utility discs, BB discs, IQ Remix game etc. ode).

80028F19 - PS2 Disc Error , fsck; the internal PS2 disk got corrupted and I guess that you can use HDD utility disc to fix it

80028F1A - Ps2 Disc Error , invalbnnetcfg; network config error

80029023 - Exchanging Key Information exchange has timed out

80029024 - "The attempt to obtain an IP address has timed out".

80029301 - An error occurred during the delete operation (attempting to delete some ps2 homebrew from virtual mem card)

80029501 - connection

80029509 - When the PSN network is down for maintenance.

80029513 - This content cannot be accessed on your account (80029513)

80029516 - Sign in to PLAYSTATION-Network (needed for some games or Ps3 processes - have to sign in to use them)

80029564 - Downloaded game will not install

80029751 - warhawk wont start but eveything else seems ok

80029945 - Can't playback burn BD movie

80029946 - Attempting to play burnt Dual layer NTSC disc on a PAL ps3 ( workarounds is to transfer files to ps3 via TVersity )

80029C68 - Corrupt data usually on external device

8002A10B. It shows up when I try to view my friends trophies, profile etc.

8002A10D - Unable to Add friend in XMB

8002A4A6 - Cannot load game to play online

8002A515 - Error Signing in

8002A524 - connection

8002A548 - Unable to remain logged in - either to game or server

8002A705 - Unable to connect to server/host. Check router port configuration.

8002AD23 - Unknown

8002AD3D - Cannot Log into PSN - Is the PSN down? Try manually configuring your PS3 IP info. Try disabling medai server connection in the PS3.

8002B241 - DVI has no audio.

8002B71A - Possible NAT Error , Can log onto Game Server but can't join game and can't host game

8002F994 - Too many people downloading the update (download it later on)

8002F997 - Can not update XMB firmware

80030001 - Deleting messages from inbox

8003041F - An error occurred during the copy operation (using media server)

80030517 - It seems to happen when you copy large media files.

8003051E - Game will not save

80030920 - An error occurred during the copy operation, the file may be corrupt or there isn't enough memory (Try copying data from original source)

80031150 - "Setting information is corrupted.Press the x button to repair and restore default"

80031601 - Error Creating Account

8013013D - "A connection error has occurred" - May be to do with the SSID of the Router or signal strength if the connection drops Putting the PS3 into DMZ may help - otherwise check WPA key Ps3 can't handle WPA2 only WPA or none

8013013D - connection

8013013E - WEP Key error, change WEP key to all numbers (on router homepage) and try agian, or which to WPA. - Otherwise disable security

80130203 - PS3 connects to internet but not to network - Typically means that the required ports are not open to connect to store but PS3 can connect to internet.

8013030F - Access Point not detected

8041040F - Communication with the server failed. A dsn error has occured.

80410418 - DNS Error

80410A0B - Internal PSP error, hardware fault. Send back to be replaced/fixed.

80710016 - Playstation Network is down.

80710092 - "An error has occurred. you've been signed out from the ps network" , "Media Server Error: A network error has occurred (80710092)"

80710101 - Connection error

80710102 - IP conflict , PS3 Cannot connect to the router with current IP information - Try rebooting your router

807101FF - An error occurred during communication with the server. This is a DNS error - This is a DNS error

8071053D - Hard boot the PS3, turn off the PS3 to stand-by, flip off the back switch and completely remove the power cord. Shut off your modem/router, for approx. 5 minutes, then turn the modem back up first and let it sync. Then turn the router back on (if you're using one) and let it sync. Reconnect your power cable and flip the back switch up again. Then make a new network connection

80710541 - The connection to the server timed out.

80710723 - Possible Port Error - Try opening ports , TCP port: 80, 443, 5223 and UDP port: 3478, 3479, 3658. or add Ps3 to DMZ

80710A06 - An error occurred during the install operation (error when downloading game from PSN - network error occured

80710B23 - PS3 Network is Down or PS3 Network is too busy to respond

80710D23 - Turn the PS3 off for approx. 30 minutes with the power toggle, not standby mode

81019002 - Error copying saves from location A to location B not open to connect to store but PS3 can connect to internet.

Mar 01, 2011 | Sony PlayStation Portable (PSP) Console

1 Answer

System wont update keep getting message error occured during download operation. A connection to the server cannot be established.


in this case it may be you have to have the update on a usb stick. simply download it on your pc. or alternatively get a game with the update on it

Nov 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 update operationhad an error


Should be in the fuse box or next to it.

Aug 01, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Problem with update install


download the update to flash drive using your pc then plug it into your ps3 and install it that way.(may take 2 or 3 trys).

Apr 04, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

While Iam update my ps 3 suddenly the update process stop


Sounds like a network connection error.
Check your WiFi connection settings on your PS3 and make sure everyting is setup corectly and are runnung at 100% speed

Mar 09, 2009 | Sony PlayStation 3 40GB System

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