Question about SanDisk Sansa e250 MP3 Player

1 Answer

My computer is not recognizing my Sansa MP3 player

I've checked the Device Manager & no ports are marked in red. I also tried checking the programs. Can you help?

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  • Anonymous Mar 16, 2009

    my pc does not recognize the sansa e250. It does on my desktop but not on my laptop. Why?

  • goga_f Mar 19, 2009

    hi, my sansa e250 doesn't working, when i turn on in my computer, it's can't see my sansa and I can't to charge and write songs. what can I do?


  • 3619 Mar 25, 2009

    my sansa mp3 player is working but when connected to my laptop its not detectinnd i cant transfers my files into it

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  • 8,596 Answers

Substitute the REC button for the volume + button in the directions below.
A few disclaimers - Sansa is not Mac compatible, you must have a USB 2.0 port, and most laptops do not have enough power to properly work most mp3 players.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 25, 2009

2 Suggested Answers

ThaMp3Doctor
  • 8596 Answers

SOURCE: SanDisk Sansa® Fuze™ MP3 Player:

Check your computer specs to see if those USB ports are 2.0 or higher - Belarc Adviser is a good program that will give you detailed computer specs if you have lot the paperwork. If they are not 2.0, they may not be strong enough to power the player.

The error message you are getting can usually be solved by going into Windows Recovery Mode (warning: the side effect is that all songs will be erased from your mp3 player, so you will have to re-add them): disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If the pop-up does not come up, I would go ahead and get the Sansa Recovery Tool form Sandisk's website.

Posted on Jun 14, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

My sansa clip (blue) does not charge when I connect it to the usb port on my computer. I've tried resetting it and using other cables but it still does not accept a charge. The computer does not recognize...


Why is my Sansa player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Image
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



Have a nice day...

Mar 02, 2011 | SanDisk Audio Players & Recorders

1 Answer

My pc window can not recognize mp3 player


Hello

Connect your Sansa MP3 player to more than one USB port on your computer. Ensure that your computer USB port is not corrupt or disabled by testing at least two available ports. This is especially useful when you possess no other USB-based equipment.

Inspect your USB ports' status to ensure they are enabled on your computer. Right-click "My Computer" and launch "Properties" to verify the availability of such connections. Select "Device Manager" from the Hardware tab and click the "Universal Serial Bus Controllers" from the list shown. If a red "X" is shown, the USB ports are disabled.

Ensure your computer is updated by clicking "Start" and launching "Windows Update" from the Programs menu. Alternatively, inspect your USB port connectivity through your motherboard BIOS settings. Note that BIOS access and settings varies by mother board manufacturer.

Scan your computer for new hardware changes. From the Device manager, click the "Action" menu and select "Scan for hardware changes" while your Sansa MP3 player is connected. Allow your computer to attempt to find any physical component recently added in the event it failed to previously detect it.

Connect your Sansa player to a different computer. Test the connection on a different system's USB port to verify that the Sansa device's own connection has not been damaged. Inspect the USB ports on the computer in question as well to eliminate the possibility of both systems having problematic USB ports.

Change your Sansa MP3 player's USB plug. Sometimes the head of the plug may lose contact with the appropriate circuits. Obtain a secondary USB port at your local retail store and test it on an updated computer system.

Nov 14, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?


See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

May 17, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My computer does not recognize Sansa Fuze


Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

Apr 22, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

I connect my device(philips gogear Vibe 4g.)The device shows as "connected device"on "Media Converter for Philips" program , and when converting VIDEO files is "done" , report screen shows "NO DEVICE...


Hello :
1: Unplug your Mp3 player . 2: Restart system .
3: Plug the Mp3 player again . If the system didn't recognize Mp3 player this time , then :
1: Go to [ my computer ] icon on desktop .
2 : Mouse right click .
3 : Scroll down to properties .
4 : On properties click [ Hardware] .
5 : Click [ device manager ] .
6 : On device manager check if all [ USB ports ] are properly installed and working fine .
7: If there are [ question marks or wrong marks ] on the ports then they don't work properly .
This is what you need to do , if they don't work properly ;
1 : Right click on the none working ports .
2 : Scroll down to properties .
3 : On general click [ reinstall the previous program ] .

8f47b2d.png My computer icon .

ecd602e.jpg
Device manager
88a7619.jpg
USB mass storage device problem [ not working properly ] . Here you should right click on the none working device then go to properties and then ,
f4d6255.jpg\
Troubleshoot .
I hope this will help .
rate please !

Mar 27, 2010 | Philips GoGear Flash MP3 Player

1 Answer

My mp3 player does not recognized by computer, i want to load some music. how do i solve it?


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
for more answers at:
http://www.doremisoft.net/Sansa-Video-Converter-Mac/

or http://kb.sandisk.com/app/answers/list/

Mar 03, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Computer does not recagnize MP3 player when connected


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
if u want more help u can go with these site:

http://www.doremisoft.net/Sansa-articles/Convert-video-to-Sansa-on-mac-osx/
http://kb.sandisk.com/app/answers/list/
wish above can help u solve your problems.

Jan 06, 2010 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

It wont connect to my computer to sync and download songs or download sansa updates


Hello,

Scroll on next page to get to Support information for Sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/4487


See the link Sansa player not recognized by the computer:
http://kb.sandisk.com/app/answers/detail/a_id/42
and follow up the instructions.
1. Use the original cable and try more USB ports.
2. Let the player charge, connecting the player directly to the computer,
preferred at the back side of the computer.
3. Check the device manager in the computer management for the player running with a functional driver without "yellow" marks, question mark or note of exclamation.

When connecting a brand new player as mentioned in the top page, scroll on the page to:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew
Read the information and setup the USB connection as described on the page.

Need more help ? Just post a comment.

Dec 12, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My computer doesn't reconize my mp3


check if your usb cord if defective.

To check if the mp3 is recognized by the computer go to device manager in the compuer properties.

Go to device manager go to hardware tab and search for new hardware, if you see a question mark in the usb port it means that the computer cant recognize it and you may need a driver. Some mp3 have cd installer of its software. Install it in your computer. and try if the computer can recognize it.

also check if your usb port is working properly...

Sep 16, 2008 | Audio Players & Recorders

1 Answer

Poblems putting music in my sansa


The problem you are having right now is because windows media player doesnt recognize your sansa..You need to make sure that your device mode is under MTP mode...To check that you need click on tools, menu, usb mode..and its going to show you the mode..select the appropriate one..Then make sure your computer has all the latest update from microsoft...check to see if your device is listed under device manager..if it is uninstall it and reinstall it..to check to see if the device is listed under device manager...click on start menu, right click on my computer, right click on properties, click on hardware and then device manager..sometimes it might have a yellow exclamations mark next to it..right click and uninsatll it and reinstall it..But make sure you have that device plug in on the back of your computer instead of the front..Let me know what happen before you rate me..
I hope that helps
Please rate accordingly
Thank you
COmputerrep

Mar 23, 2008 | SanDisk Sansa e250 MP3 Player

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