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Re: Paper jam when trying to print envelopes.
You need to make sure that your print sriver setting match the setting on the printer itself.
If setting are changed on the printer itself to envelopes then when you go to print click preferences button on print screen and look for a place to change paper type (usually defaulted to letter size.) Change paper type to envelpoes and click ok. Click ok again on print screen and it should print correctly.
Paper types must be configured the same on the device as well as the print driver installed on the computer.
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To get rid of error, unplug machine. Sett. the correct paper size ( size of envelope ), paper type (envelope ), both on printer properties ( when you prompted to print ) and on machine ( when you put envelope on bypass, machine auto ask you ). Do not forget to tell printer that he needs to take paper from bypass ( printer properties )
Set the envelope size in the printer properties paper size list to A5 (5.83 x 8.27) which is only .08 inches wider than the short side of an A9 envelope (5.75 inches). The paper size sensor on the HP6520 printer must not be sensitive enough to tell the difference. I can print A9 envelopes just fine using the A5 setting.
I tried all of the suggestions on here and nothing worked. My envelopes are 5x7.3. So, I finally just put in 5x7 and lo and behold, even though there truly was a paper mismatch this time since that was NOT the size of the envelopes, they printed. I did have to move the text boxes some to make them print correctly. So, I guess the solution for my printer is to actually mismatch the size of the paper/envelope so that you will NOT get the "paper mismatch" error message. Will it work on other size envelopes? I have no clue. This is the first time I've ever been able to print an envelope at all with this printer that I've had 2 or 3 years.
SPENT THREE HOURS DOING THE INSANE OVER AND OVER AGAIN. THEN I DECIDED TO TELL THE STAMPS.COM CONFIGURE THAT IT PRINTED A TRIANGE WHEN IF FACT THE PRINTER ERROR MESSAGE"Paper mismatch.” SHOWED UP ON THE HP MESAGE MONITOR.
I THEN CONTINUED THRU THE PROMPTS ON STAMPS.COM SOFTWARE AND CONFIRED THAT "ALL FOUR" ITEMS PRINTED ON THE ENVELOPE WHILE IN FACT IT DID NOT. THIS GET YOU THRU THE "CONFIGURE PRINTER" SETUP. THEN I SELECTED "PRINT PREVIEW" AND PRINT TEST ENVELOPE AND IT WORKED!! HOPE THIS HELPS. I HAVE NOW PRINTED 30 ENVELOPES,ALL OK.
Most likely a bad pick up roller these machines will give a jam error if the paper or envelope is not picked up. Try cleaning the roll for the tray you are having the trouble with if the condition improves you have found the problem.
Hope this helps
I have an older, but similar, 5510 model with the same problem. A partial solution that works about 75% of the time is to tuck the envelope flap inside the envelope and give the end of the envelope that is to feed into the machine a slight curve by gentlly bending it on both sides. Then make sure there are only a few sheets of paper in the paper tray (less than 1/8" thick stack). Position the envelope so it is only about 1/2" from the end of the paper in the tray so the feed rollers have to transport it into the machine. I also have to set the margin for the return address in Word to be 1" from the edge of the paper so it prints in proper position, but this may be a problem with my Word 2000.