Question about NorStar T7316E Corded Phone

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Re recording the CCR tree

How to i rerecord the CCR tree, i want to record the part where it says press 1 for... press 2 for ... but i can't get into it? HELP

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You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.


Posted on Mar 09, 2009

  • footej844
    footej844 Mar 20, 2013

    Don't know how to message you but could I please get the cheat sheet on the AA/CCR changes?

  • Pavel Prelov Sep 17, 2013

    Hi.Can you send me information about AA/CCR changes to email . Thank you!


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I have the Nortel phone and It has a recording for ---- choose 1 for ---- choose 2 all the way up to 5 and I have 5 extensions how can i make it to where choice one will make extension 1 ring and choice 2 will make extension 2 ring all the way up to 5


Posted on Jun 23, 2011


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Posted on Jan 02, 2017

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Put the staff extensions in a seperate greeting but able to make it play at all times by pushing a button for example "You have reached......... " and at the end "for a list of the staff extensions pr

You need CCR which is more complex.

AA/Grtg/Grtg/1 = Thank you for calling ABC
AA/Grtg/Grtg/2 = Thank you for calling ABC we are now closed
AA/Table/1/Morn = Grtg 1
AA/Table/1/After = Grtg 1
AA/Table/1/Even = Grtg 2

CCR Path 0 = If you know your parties ext plz enter it now
for list of staff press 1
PATH 1 = MENU, record list of Staff

You need to disable the CCR Tree in Table before you can make changes. DISABLE to disable or 1 to enable.

You should get a tech in to do this and train you how. 1 hour should do it.

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We have a Nortel T7316E and I am trying to access the Auto Attendant via the CCR Tree to change the second greeting after our main greeting. For Example: When calls come in and the AA picks up there is a...

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CCR keeps enabling on Nortel Norstar

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This is the most complicated part of the Norstar voice mail system and requires a tech or fully trained admin at site.

It is called CCR Custom Called Routing.
You need to record "thank you for calling ABC" under AA/GTG/GTG/1
You then need to build a CCR tree and record the rwst of the greeting under Path 0.
Path 1 , 2 etc is where you do the pointing.
There is too much to mention here that needs to be done.
Norstar System Coordinator guide (for any version) is your friend as well but a 2 hour service call is well worth the headache.

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Incomplete tree means that one of the selections has not been programmed with what to do. A tree has to be disabled to make changes in the tables. Once changes have been made you can enable it again in the tables that use it.

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How do I redo our company voice mail to set up - press 1 for dale, 2 for ian, 3 for do you assiciate the number 1 with dale's extension number 223, Ian's number 2 with his extension 224, bev's...

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No one in my work place knows how to work our phones. We use Nortel Networks T7316, it doesn't help that they don't make this model anymore :/. I was put in charge on setting everything up which i've done...

The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
enter in a CCR tree number, then press build At this point you would enter in the number of the path you want to build and what it will do. ex. path 1 means when I press 1 on the dialpad I want it to call Mary's extension(transfer, internal, ext 2221) When your finished building your paths you'll need to save your tree.then you'll need to enable the CCR tree under AA,TABLE, Grtg Table:1, then press next til you see CCR tree: none. Press the CHNG soft key then 1 on the dialpad and ok. That will enable CCR tree 1 to work in greeting table 1. Theres a large section dedicated to building and changing CCR trees in the Nortel voicemail manuals so don't be discouraged if you don't get it on your first try. good luck

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Wrong closed message

Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.


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Disabling CCR Tree on M7310

Did you try F832, then select off?

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