Question about GE GSH25JSRSS Stainless Steel Side by Side Refrigerator

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Water does not dispens, but ice dispenser works fine.

GE manual says water in reservoir is frozen. But what would cause that? We have no technical diagrams or exploded parts list from GE.

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  • n4886b Mar 11, 2009

    Thank you for the info!

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Could be a thermistor,there should be one on ref.side towards bottom of ref.with a white cap over it.behind it is your thermistor.but you also hve them in your freezer.so it is hard to say which is bad.you should have 2 in freezer.they are also white and almost bullet shaped.

Posted on Mar 09, 2009

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Hi All,
The fix to the "GE/Hotpoint Secret" frozen water dispenser problem is the Dispenser Water Tube Heater Kit, P/N WR49X10173 that can be purchased at Sears. Just a few bucks. My Hotpoint (model HSM25GFRA5A) had the same issue and GE would not tell me anything but required a technician to come out. The technician had no clue but after making some calls found the heater at Sears and ordered it delivered to me. He had to setup a return appointment but I canceled it after getting the parts and fixing it myself. The instructions are in the kit. Since most all GE/Hotpoint refrigerators (same model group of course) use the same parts/assemblies this will work for lots of folks. See pic below. If the area behind the cover looks like this it may be the part. Feel free to email me for help on this (rkjobe@military.com). Piece of cake.
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