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Unless the drive in your laptop is a blu-ray drive, it won't recognize a blu-ray disc. A blu-ray drive can recognize and play a regular DVD, but it doesn't work the other way around.
If your computer is indeed fitted with a blu-ray drive, the laser lens may need cleaning. On a laptop, you usually have clear access to the lens with the tray open, so you can try cleaning it with a cotton swab moistened with lens cleaner. Or the disc itself may have a problem. Try another disc and see if the trouble continues.
If the computer doesn't have a blu-ray drive and you will frequently want to play blu-ray discs, get a USB external blu-ray drive. It's easier to find one of those than to locate a suitable blu-ray replacement drive for a laptop. There are many variations of drives used in laptops, but an external drive will always be compatible. And you'll be able to use it with other computers not blu-ray equipped.
Give a little used disc a good clean and try it in the drive.
If this doesn't read then the lens is probably dirty or damaged.
if it is a dirty lens, you can open the drawer (if its just a slot - bad luck) and see the little glass lens in the drive - like a weeny glass dome.
With a clean cotton bud and a tiny bit of Gin or Vodka (clear spirits that will evaporate) gently wipe the lazer lens with the moistened cotton bud - don't get it soaking wet - you're only trying to wipe tiny bits of dirt away.
If cleaning doesn't work and no discs will read, then I'm afraid its the service shop to put a new drive in it.
You may use any CD/DVD drive lens cleaner to clean the lens as it may be that the lens in the CD/DVD drive is not able to recognize the disc due to accumulation of dust. Next, you may perform System Restore to the time when the CD/DVD drive operated normally. If the issue persists then you may try reinstalling the Operating System. If the issue persists even after performing all the above mentioned steps then the issue may be Hardware related and the CD/DVD drive may require service.
turn off your pc and boot up with the disk in the drive. watch the screen and when it says (boot from cd press any key) do it if it dosent say that. reboot and get into the bios and change the boot order so the disk drive is before the hard drive, save changes and reboot. than press a key when it asks
Hi... This is lens problem.. Clean the lens using cleaner disc. and make sure that the dvd/cd rom icon is present inside the My Computer. if not then go to Control Panel->System->Hardware-Device Manager->enable the dvd/cd drive.... Thank you...