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Need Owners Manual for Highpointe Microwave model # EM925BSC

I have a Highpointe microwave model # EM925BSC in a new RV I just bought? How can I get an owners manual and is there a phone number for the company? The phone number listed in this email stream is not correct.

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  • ancesterfan Mar 28, 2009

    I don't have exactly the same problem.. I have the manual but the telephone listed on the Intruction Manual Model: EM925BSC-B is 1-800-334-8251 and that phone number is answered by a recording for 800 Info Property Home Line and asks for a three digit property home ID number and I can't get past the recording. I've searched the web but there is no High Pointe Authorized Service dealer listed at 2617 N. Great Southwest Parkway, Suite 100, Grand Parie (sp?), Texas 75050



    I have the manual...and there is a trouble shooting guide..oven will not start, or arcing or sparking, or unevenly cooked foods, or overcooked foods, undercooked foods, improper defrosting

  • george547 Apr 01, 2009

    Yes, i have the same issue as we also have a High Pointe Microwave in our RV. I was trying to purchase the carousel plate for it. The phone number is no good and there is no reference to the company on the web. The manual has an address for the company in Texas. I'll try that. I wonder if they are still in business?

  • jayne_fairle Apr 10, 2009

    I got through to that same number in Miami but they gave me a number of someone who was unable to help. I guess the best thing to do is to replace the whole microwave. I've already spent hours on this!

  • adagnea Apr 21, 2009

    I've the same problem... I've try to email mindy@tclsales.com ...but no reply for the moment.

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The manual your looking for is in PDF format @ the following address: http://www.dutchmen-rv.com/scripts/pdfretail/get.php?id=385
I to am in search of a High Pointe manual for a EM925RSL. Wich came in my 2009 Dutchmen Four Winds 26' Camper. The Dutchmen site carries quite a few manuals for the different products in their RVs. The site addy is: http://www.dutchmen-rv.com/ On the left of the screen theres a list of site links. Just click the 3rd one down for "Owners Manuals". These guys have manuals for just about everything in a RV. Appliances, Suspension, Audio and video, and much more. Everything except the manual I need ..... Imagine that LOL

Posted on Apr 20, 2009

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I have a copy of owners maual for model no. em925bsc and a copy of the warranty registration card. Call me with your address and I'll be happy to mail Kim Bjork Vogt RV Center 817-831-4222 or
800-678-4222
also try phone no. 305-591-8460 this is in Miami and I believe they will answer also this microwave is made by Midea...I found them on the web

Posted on Apr 09, 2009

  • kbjork Apr 10, 2009

    Well...I have given up trying to locate a good phone no. or where this High Point microwave is made (somewhere in China) But I

    did locate some parts from Duthmen (a travel trailer manufacture)

    They stock the glass tray. Their part no. is 10084 and cost is approx $37.00. I'm not sure if retail can buy direct from Dutchmen or not. If you don't have a local dealer they might. We are a Dutchmen dealer if you have any problems. Let me know if ya need any further info

    Kim Bjork Vogt RV Center Fort Worth Texas 800-678-4222

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The microwave is displaying F3 and will not clear. How do you reset it.

Posted on Aug 30, 2011

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I have the part and it fits perfectly. I ran into a parts technician that was willing to got the distance with Dutchmen to wait and order the part. Thanks to Justin from Southwest Coaches.

Posted on May 07, 2009

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If you can, call and ask them for one & tell them you never got one, or better yet, ask them why there wasn't a manual with the unit. That almost always works to get them to send one for free.

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I also have a High Pointe Microwave Model EM925BSC SN 0608MO3508 manufactured in Aug 06. Tried to use it for the first time this weekend after buying a new Honda EU2000I to use it. The turntable does not turn automatically or when I try to turn it manually. Cooks OK. Nothing in the owner's manual that came with trailer (Zoom 178) mention how to fix the problem.

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