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if you are referring to the actuak sound card device, you'll need to purchase one, however, if you are referring to the sound card driver, you can go to support.dell.com, then click the link for drivers and downloads, enter your service tag and look under the AUDIO category to download the applicable driver for your sound card that is compatible to your operating system. hope this info comes useful
For sound card, you had to contact your retailer and can get drivers also. If not go to IBM's official website. Click on download free drivers. Enter your operating system. Download all drivers and install them.
Check your sound card's problem or its damage. If it have no problem, check your drivers. Get drivers from your dealer or download from IBM's website. Enter your computer's model number and operating system. Download all drivers and install them.