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Can't erase an existing call

The phone keeps blinking with a call, but when I try to erase it the base tells me that everything is empty

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Try to unplug the battery for 15 seconds and try again.

Posted on Mar 09, 2009


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I have a bt 2500 base and phones but it keeps saying no line. The line is ok because I have pluggedcanother phone to it, caanot get a dial tone

So you have tested the line with a known good phone to know line is good. You may have issues on the port on the base where it may have corroded. Check the base where the phone line attaches and see if it appears discolored. If so try using a cotton swab and a little rubbing alcohol to clean the contacts. Another common problem I have encountered with phone cords is the locking tab breaks and thus you can have poor or intermittent connectivity. A white pencil eraser might also work to clean the contacts as well. Either way use caution as the connections in there are fragile.

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Try uplugging the power adapter from the wall and remove all batteries. Wait for three to five minutes before restoring power then batteries.

Try again to erase the greeting.

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Phones won't work

A) Ok first try to disconnect everything and connect all the batteries and cable back. Charge your batteries to full. Then if it still Out of range, do this with all your handsets.
- Disconnect the battery
- Hold the * and # key on the Handset and put the battery back without releasing the buttons. (now your in test mode)
- press the 2 softkey below the screen ( it's a factory reset, erase everything)
- You will see RAM/EEprom erase on the screen
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B) OK! Now disconnect the power adapter from your base unit .
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-after the bip press No.1 ( that's mean the handset 1 is de-registrer.
- Now De-register all the other handset by doing the part B again. But only changer the No.1 for 2 then 3 then 4.

C) Disconnect and reconnect everything and use your manual to register your handsets with the base and your done! Everything should be ok !

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