Question about HP PSC 1350 All-In-One Thermal Printer

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It says cartride problems the cartridges are in but it wnt work

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  • ZOCCO Mar 23, 2009

    I have an HP psc1350 all in one printer. I cahnged both cartridges with the proper replacements ( #56 & #57 ) and now get an error message saying " check print cartridge ". I've tried taking them out again and making sure I put them back correctly. I've tried un plugging everything and then plugging it back in but I still have the error message. What's next???????????



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  1. Disconnect any USB cables attached to the printer and remove any memory cards from drive bay. 

  2. Restart the computer.

  3. Remove any paper from the paper tray.

  4. Unlock the ink cartridge locking clips.

  5. Remove all printer ink cartridges. 

  6. Lock down the ink cartridge locking clips. 

  7. Close the main printer door.

  8. Turn off the printer using the power button and wait for the printer to 
    shut down before proceeding to step 9.

  9. Unplug the power from the back of the printer.

  10. Unplug the power adapter from the wall outlet.

  11. Remove the rear access door.

  12. Locate the clutch inside the printer.
    it says cartride problems the cartridges are in - hp_photo_smartjpg.jpg
    The clutch is located in the same place as pictured above in Figure 1, however, you must access it from the left, just above the paper output tray.
  13. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.

  14. Release the clutch and roll the wheels up two more rotations.

  15. Locate and then roll the internal rollers in an upward direction until a clicking sound is heard. 

  16. Reinstall and lock the rear access door.

  17. Connect the power adapter to a wall outlet.

  18. Reconnect the power cable to the printer. 

  19. Turn the printer on. 

  20. Re-insert the paper into the input tray.

  21. Wait for the appropriate missing cartridge error to verify that the printer recognizes this error. 

  22. Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.

  23. If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.

  24. After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.

  25. Test for printer functionality.

Hope This Helps!!!  Please Don't Forget to Rate my Response!!! Thanks!!!

Posted on Mar 09, 2009


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