Question about Washing Machines
It appears your timer/main controller has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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Posted on Sep 14, 2010
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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Hi shaen1257 - This particular issue can be caused by quite a few reasons. Washer could be experiencing a communication error from the main control board, faulty door lock assembly, faulty pump or the timer itself is not operating correctly. Did you notice a humming noise? If so, either the drainage hose/pump is clogged and needs to be cleaned or could possibly have another issue with the door lock assembly or pressure switch. You can also press and hold the start/pause and cancel button together at the same time for approximately 30 seconds to display an error code on the LED. What error code does it display? With this information I can advise you further on what the main issue could possibly be.
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